Lounge Team Leader

Aviation Recruitment Network Limited; Staines-upon-Thames; On-site; GBP 35,000; Full time

Job summary

A leading airline at London Heathrow Airport is seeking an experienced team leader to manage a VIP Lounge. Responsibilities include welcoming guests, ensuring top-notch service, and overseeing a diverse team. The role offers a competitive salary, training, and career progression opportunities in a high-end hospitality environment.

Benefits

Company uniform

Ongoing training

Free meals during shifts

Criminal Record Check reimbursement

Qualifications

• Previous experience in a hospitality environment required.
• Excellent knowledge of Food and Beverages.
• Strong command of English and quick adaptability to service procedures.

Responsibilities

• Welcoming and assisting VIP guests courteously.
• Ensuring high quality of customer service.
• Managing team presentation standards and rotas.

Skills

Interpersonal skills

Presentation skills

Calm under pressure

Job description

Aviation Recruitment Network Ltd has an exciting opportunity for an experienced team leader to join a VIP Lounge at London Heathrow Airport.

About the VIP Lounge

The lounge is for a leading international airline, renowned for exceptional service and high-end clientele. This position offers long-term progression for the right candidate. Front of house/hospitality experience is required.

What You Will Receive

• Starting £35,000 per annum
• Full-time hours between 37.5 to 40 hours per week
• Company uniform and ongoing training with opportunities for progression
• Criminal Record Check (DBS) re-imbursed after 4 weeks
• Free meals during shifts

Candidate Requirements

• Previous experience in a similar environment or hospitality background
• Excellent knowledge of Food and Beverages and strong interpersonal skills
• Ability to learn and adapt to lounge service procedures and menus quickly
• Organised with the ability to remain calm under pressure
• Experience managing or supervising a diverse service team
• Strong presentation skills
• Excellent command of English
• Flexible working hours, with ability to commute to Heathrow as early as 06:00 and work late shifts until 22:00

Responsibilities

• Welcoming and assisting VIP and premium guests courteously
• Ensuring the highest quality of customer service
• Managing rotas and peak times based on flight schedules
• Maintaining team presentation standards
• Coordinating food and beverage services professionally and promptly
• Maintaining cleanliness and ambiance of the lounge
• Providing training for new starters

If you possess the required skills and experience, click on apply or contact our Heathrow Branch and speak to Salman Akhtar.

Aviation Recruitment Network Limited acts as an Employment Business for this position.