Lounge Housekeeping Supervisor — Heathrow (Free Meals)

Arena One GmbH; Hounslow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Refer a Friend scheme

On-Site Free Meals

In-house training opportunities

Career development

Job summary

DO&CO Heathrow invites an experienced Lounge Housekeeper Supervisor to lead our exclusive lounge team, uphold the highest cleanliness and hygiene standards, and ensure a welcoming guest environment.

You will supervise and train staff, manage schedules, monitor supplies, and coordinate with food and beverage and front-of-house teams for seamless service.

This role requires hospitality experience, strong leadership, and a proactive approach to guest satisfaction.

Qualifications

• Previous experience in a housekeeping or cleaning supervisory role, preferably in a hospitality or airport environment.
• Expertise in training staff on cleaning procedures, safety protocols, and customer service standards to enhance team performance.
• Proficient in managing cleaning supplies and equipment inventory, including ordering and tracking usage to ensure efficiency and cost-effectiveness.
• Strong focus on guest satisfaction, with the ability to address complaints and feedback in a professional and timely manner.
• Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
• Good communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of health and safety regulations related to cleaning and housekeeping.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Supervise, train, and motivate a team of housekeepers, ensuring they perform their duties efficiently and adhere to company standards.
• Establish and enforce cleaning protocols and standards to ensure that all areas of the lounge, including seating areas, restrooms, and dining areas, are kept clean and well-maintained.
• Monitor and manage cleaning supplies and equipment, ensuring that the team is well-equipped to perform their duties. Order supplies as necessary.
• Ensure a high level of guest satisfaction by responding promptly to guest inquiries and concerns regarding cleanliness and service.
• Conduct regular inspections of the lounge to ensure compliance with cleanliness and hygiene standards, providing feedback and coaching to team members when necessary.
• Create and manage staff schedules to ensure adequate coverage during peak times, while also considering employee availability and preferences.
• Ensure that all cleaning practices comply with health and safety regulations, including proper handling and disposal of cleaning chemicals.
• Maintain records of cleaning activities, staff performance, and supply inventory, and report to the Lounge Manager on a regular basis.
• Work closely with other departments, such as food and beverage and front-of-house staff, to ensure a seamless guest experience.

Skills

Team leadership

Training staff

Inventory management

Guest focus

Attention to detail

Communication skills

Multitasking

Health & safety

Shift flexibility

Job description

DO&CO Heathrow invites an experienced Lounge Housekeeper Supervisor to lead our exclusive lounge team, uphold the highest cleanliness and hygiene standards, and ensure a welcoming guest environment.

You will supervise and train staff, manage schedules, monitor supplies, and coordinate with food and beverage and front-of-house teams for seamless service.

This role requires hospitality experience, strong leadership, and a proactive approach to guest satisfaction.