Loss Adjustor

Aviva plc; United Kingdom; Hybrid; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Bonus 8% of salary

Pension up to 14%

29 days holidays

Employee share schemes

Flexible benefits

Job summary

Aviva plc is seeking a Desk-based Loss Adjuster in the UK (Glasgow or Leeds) to own household claims up to £50,000, delivering empathetic customer service while balancing cost-effective reinstatement.

You'll work virtually with field-based colleagues and suppliers, interpret scopes, coordinate stakeholders, and ensure timely, high-quality outcomes in residential property insurance.

Qualifications

• Strong empathy and communication when delivering difficult news.
• Extensive knowledge of residential property insurance and claims handling.
• Ability to interpret scopes, photos, and building pathology to guide reinstatement.

Responsibilities

• Manage household claims up to £50,000 from instruction to settlement.
• Interpret scope of works and assess building pathology.
• Coordinate multiple stakeholders including customers, contractors, and suppliers.
• Ensure timely, high‑quality outcomes while balancing cost and customer care.

Skills

Empathy

Communication skills

Stakeholder management

Claims knowledge

Education

BDMA qualification (desirable)

Job description

Loss Adjuster – Salary £34,000 - £45,000 Available Locations: Glasgow, and Leeds Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love coordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we’re looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk‑based role — it’s a chance to make a real difference to people’s lives when they need it most.

About the Role

As a Desk based Loss Adjuster, you’ll be at the heart of our response to building‑related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You’ll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy — balancing cost‑effective solutions with exceptional customer care. You’ll be part of a close‑knit team, working virtually but collaboratively, supported by field‑based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high‑quality outcomes.

Why This Role Matters

This isn’t just about processing claims — it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision‑making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer‑focused solutions every time.

What We’re Looking For

• Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships.
• In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations.
• Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential).
• Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools.
• Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers).

What You’ll Bring

• A passion for helping people and solving problems.
• A proactive, solution‑focused mindset.
• The confidence to make decisions and stand by them.
• A collaborative approach and willingness to share knowledge within a team.
• A desire to grow your technical expertise and contribute to a high‑performing team.

What you’ll get for this role:

• Starting salary £34,000 - £45,000 (dependent on skills, experience, and location)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.

We interview every disabled applicant who meets the minimum criteria for the job.

There is a requirement for you to spend at least 50% of your time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We also consider all forms of flexible working, including part time and job shares.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.