Waiter/Waitress

The Zetter; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted Food & Drink in all Zetter

Friends & Family Hotel Rates – 50% off

Birthday paid day off

Job summary

The Zetter in London’s Bloomsbury invites a Guest Service Steward to join our intimate dining team. You will provide warm, attentive service, guide guests through menus, and ensure a memorable experience that matches our boutique ethos.

Role focuses on accurate order taking, kitchen communication, handling dietary requests, keeping floors tidy, and collaborating with kitchen and bar staff to maintain a smooth service.

Qualifications

• Guest service excellence, with a warm, guest-first approach.
• Thorough knowledge of menu and beverages.
• Ability to upsell thoughtfully while maintaining guest satisfaction.

Responsibilities

• Provide warm and welcoming service to all guests.
• Assist guests in menu selections and recommendations.
• Ensure a seamless and delightful dining experience for every guest.
• Take accurate orders and communicate with kitchen staff.
• Handle special requests and dietary requirements with care.
• Set up dining areas with attention to detail, maintain cleanliness.
• Monitor service flow and clear tables promptly.
• Restock and organize station as needed.
• Demonstrate knowledge of the menu and daily specials.
• Upsell additional items and beverage pairings.
• Collaborate with team to ensure smooth service.

Skills

Guest service

Menu knowledge

Upselling

Team collaboration

Communication

Job description

The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.

Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs.

Just moments away from the British Museum, our Bloomsbury townhouse is a design-led hideaway full of characterful rooms and suites, a gym, and tranquil garden—plus a parlour and terrace made for long, leisurely cocktails.

About the Role:

Guest Service Excellence:

• Provide warm and welcoming service to all guests.
• Assist guests in menu selections, offering recommendations when necessary.
• Ensure a seamless and delightful experience for every guest.

Order Management:

• Take accurate and detailed orders from guests, catering to individual preferences.
• Communicate effectively with kitchen staff to ensure timely and precise order preparation.
• Handle special requests and dietary requirements with efficiency and attention.

Table Maintenance:

• Set up dining areas with attention to detail, including table settings and cleanliness.
• Monitor and manage the flow of service, clearing tables promptly to maintain a tidy and inviting atmosphere.
• Assist in restocking and organizing station as needed.

Product Knowledge:

• Demonstrate a thorough understanding of the menu, including ingredients, preparation methods, and beverage offerings.
• Stay informed about daily specials, promotions, and any changes to the menu.

Upselling and Promotion:

• Promote additional items, specials, and food pairings to enhance the overall guest experience.
• Upsell when appropriate to increase sales and guest satisfaction.

Team Collaboration:

• Work collaboratively with fellow team members to ensure a smooth and efficient service.
• Communicate effectively with kitchen and support staff to maintain a cohesive and coordinated operation.

What Awaits You at The Zetter

• Discounted Food & Drink in all Zetter Parlours
• Friends & Family Hotel Rates – 50% off for your favourite people
• A paid day off on your birthday
• A culture that values individuality, celebrates effort, and supports growth

We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.