London Operations Manager — Growth & Service Focus

Pret A Manger; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Gold Card

33-38 days annual leave

Private medical aid

Pension contribution 4-5%

Life assurance

Loyalty awards

Job summary

Pret A Manger is seeking an Operations Manager to join our Westminster London region. You will drive succession, recruit and onboard staff, and coach managers to deliver Pret’s famed customer service and product quality.

The role emphasizes staff wellbeing, change leadership and maintaining strong P&L performance, across a 42-hour week. You’ll work in a busy office/shop environment with growth opportunities, a competitive benefits package, and the chance to lead teams shaping Pret’s future

Qualifications

• Proven experience leading teams in a fast-paced hospitality or retail environment.
• Strong interpersonal skills and customer-centric mindset.
• Track record of managing performance, forecasting and profitability.

Responsibilities

• Drive succession planning and onboarding within area, building strong teams.
• Coach managers to deliver exceptional customer service and quality standards.
• Forecast, rota management, ordering and production to drive sales and profit.
• Communicate change effectively and support implementation across teams.

Skills

Leadership

People management

Customer service

Forecasting

P&L management

Job description

Pret A Manger is seeking an Operations Manager to join our Westminster London region. You will drive succession, recruit and onboard staff, and coach managers to deliver Pret’s famed customer service and product quality.

The role emphasizes staff wellbeing, change leadership and maintaining strong P&L performance, across a 42-hour week. You’ll work in a busy office/shop environment with growth opportunities, a competitive benefits package, and the chance to lead teams shaping Pret’s future