London Luxury Front Desk & Guest Experience Specialist

Autograph Collection; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Complimentary gym and spa access

Free meals while at work

Life Assurance Scheme

Employee Assistance Programme

Comprehensive Training and Development

Job summary

Autograph Collection at St. Pancras London is seeking a Front Desk Associate responsible for ensuring a seamless guest experience. The role involves processing check-ins, offering five-star service, and managing guest requests efficiently. Ideal candidates will be proactive, detail-oriented, and committed to upholding company standards. Benefits include 28 days holiday, complimentary access to gym and spa, and various discounts. Join a team dedicated to excellence in hospitality.

Qualifications

• Must exhibit courteous hospitality at all times.
• Proactive in communication and guest service.
• Ability to maintain confidentiality and protect company assets.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Balance and drop receipts at the end of the shift.
• Contact appropriate departments to resolve guest issues.

Skills

Hospitality

Communication

Problem-solving

Attention to detail

Job description

Autograph Collection at St. Pancras London is seeking a Front Desk Associate responsible for ensuring a seamless guest experience. The role involves processing check-ins, offering five-star service, and managing guest requests efficiently. Ideal candidates will be proactive, detail-oriented, and committed to upholding company standards. Benefits include 28 days holiday, complimentary access to gym and spa, and various discounts. Join a team dedicated to excellence in hospitality.