London Hospitality Ops Specialist — World‑Class Service

Bob W.; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Employee stock option plan

Unlimited holidays

Generous discounts at locations

Voluntary Health Insurance

Access to mental well-being platform

Sports compensation

Enhanced parental leave policies

Mobile phone call compensation

Job summary

A leading hospitality group in London is seeking a Hospitality Operations Specialist to ensure exceptional guest experiences and manage operational tasks across properties. Responsibilities include conducting quality audits, resolving issues, and establishing standard operating procedures. The ideal candidate has experience in hospitality, strong problem-solving skills, and a passion for customer service. This role offers an attractive salary and benefits, including unlimited holidays and employee stock options.

Qualifications

• 1+ years of experience in hospitality industry, preferably in apart-hotel or operations roles.
• Strong customer service focus for delivering exceptional guest experiences.
• Ability to anticipate and address operational issues proactively.

Responsibilities

• Ensure world-class guest experiences and resolve operational issues promptly.
• Conduct housekeeping quality audits and manage supplier partnerships.
• Perform property inspections and manage Health & Safety compliance.

Skills

Customer service-driven attitude

Problem-solving skills

Excellent communication

Time-management skills

Attention to detail

Fluency in English

Job description

A leading hospitality group in London is seeking a Hospitality Operations Specialist to ensure exceptional guest experiences and manage operational tasks across properties. Responsibilities include conducting quality audits, resolving issues, and establishing standard operating procedures. The ideal candidate has experience in hospitality, strong problem-solving skills, and a passion for customer service. This role offers an attractive salary and benefits, including unlimited holidays and employee stock options.