London Department Managers, Selfridges

The Outsiders Perspective; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

The Outsiders Perspective partners with Selfridges London to recruit four exceptional Department Managers for Beauty, Womenswear Body Studio, Womenswear Fashion, and Lower Ground home categories. You will lead own and concession departments, drive sales, train staff, and maintain high standards of service and stock control.

You will collaborate with Concession Manager and VM/B&M teams to optimise presentation, stock, and customer experience while delivering strong commercial results in a

Qualifications

• Commercially minded with plan to hit sales targets and manage stock levels.
• Collaborative, able to build relationships with team, concession partners, and the wider community.
• Retail expert with experience in fast paced, high volume environments.
• Strong communication skills, friendly and confident with customers and stakeholders.
• Proven leadership to coach and develop the team and drive performance.
• Adaptable to change, able to prioritise and keep the team focused.
• Proactive in planning floor coverage, events, stock, and seasonality.
• Demonstrates company values in everyday work and interactions.

Responsibilities

• Own bought and concession department strategy, including payroll and market insights.
• Support concession businesses by working with the Concession Manager to set targets and resolve issues.
• Motivate the team to exceed sales targets through product knowledge and cross selling.
• Lead and coach the team with regular feedback, creating development plans.
• Act on feedback from the business, surveys, and team input.
• Ensure compliance with trading standards, health and safety, and store procedures.
• Achieve stock loss KPI through procedures, stockless plan, and training.
• Collaborate with VM and B&M to improve visual presentation and stockholding.
• Maintain high standards via daily floor walks and required improvements.

Skills

Commercial mindset

Collaborative

Retail expertise

Communication

Leadership

Adaptability

Proactivity

Values alignment

Job description

We are working with Selfridges to find four exceptional Department Managers to join the Selfridges London store team across four departments:

• Beauty
• Womenswear - Body Studio
• Womenswear - Fashion
• Lower Ground - home, cook shop, technology and candles.

As a Department Manager you will:

• Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
• Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
• Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
• Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
• Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
• Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
• Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

A bit about you:

• Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
• Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
• A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
• A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
• A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
• Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
• Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
• An example of our values, a trusted and respected colleague