Department Manager - Beauty

Selfridges; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Selfridges in Manchester is seeking a Department Manager for Beauty. You will own the department and concession strategy, drive sales targets, and coach a high-performing team in a fast-paced luxury retail environment.

You will collaborate with concession partners, manage stock and compliance, and work closely with VM/B&M to enhance presentation. A strong leader with commercial acumen and excellent communication will thrive here.

Qualifications

• Experience in managing a department within a high-volume retail environment.
• Strong understanding of sales targets, stock control and loss prevention.
• Ability to lead, coach and develop a team to deliver exceptional service.

Responsibilities

• Own and manage the beauty department including concessions and strategy.
• Support concession partners and set improvement targets.
• Motivate and coach the team to exceed sales targets with product knowledge and service.
• Lead the team with regular feedback and development plans.
• Ensure compliance with trading standards, health and safety, and store procedures.
• Achieve stock loss KPI through procedures and training.
• Coordinate with VM and B&M to improve visual presentation and stock handling.
• Perform daily floor walks and follow up on required improvements.

Skills

Commercial mindset

People leadership

Retail expertise

Communication

Team coaching

Adaptability

Proactivity

Job description

# Department Manager - Beauty## Department Manager - Beauty### Job Introduction**As a Department Manager you will:*** Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights* Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise* Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges* Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available* Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few* Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures* Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training* Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers* Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements**A bit about you:*** Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance* Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together* A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities* A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike* A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change* Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change* Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success* An example of our values, a trusted and respected colleague*This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business**.*SelfridgesApply+−Leaflet | OpenStreetMap contributors| | || --- | --- || Salary | Competitive plus benefits || | Annually || Job Reference | selfridges/TP/318308/7248 || Contract Type | Permanent || Closing Date | 12 November, 2026 || Job Category | Retail || Location | The Trafford Centre, Trafford Park, Stretford, Manchester , United Kingdom |