London-Based Scaled Account Manager: Renewals & Success

Navan; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Navan is seeking a Scaled Account Manager based in London to ensure travel and expense customers receive a seamless, value-driven experience across onboarding, renewal, and expansion. You will blend customer success, product support, and renewals to protect revenue and maximize outcomes.

You will own the renewal cycle, build product knowledge for admins, respond to inquiries, and drive adoption with cross-team collaboration. This role reports to the Manager, Scaled Account Management.

Qualifications

• Bachelor's degree required.
• 1+ year in customer success, account management, sales or related role in a SaaS company.
• Passion for customer experience and technology.
• Strong written and verbal communication; able to explain complex concepts to diverse audiences.
• Organized, proactive and able to prioritize in a fast-paced environment.
• Data-driven approach to improving efficiency.

Responsibilities

• Support customers with timely, accurate communications and great experience.
• Own the renewal cycle from preparation to execution for your portfolio.
• Develop understanding of Navan's travel and expense product to enable admins.
• Respond to inquiries on product integrations, configurations, and bugs.
• Drive adoption, retention, and reduce churn through expert guidance.
• Handle escalations and coordinate cross-team resolutions.
• Voice of the customer; provide internal feedback to maximize value.
• Run playbooks to boost adoption and track KPIs.
• Document processes to support scale.

Skills

Customer success experience

Account management

SaaS knowledge

Executive communication

Problem solving

Data-driven

Education

Bachelor's degree

Tools

Metaview

Job description

Navan is seeking a Scaled Account Manager based in London to ensure travel and expense customers receive a seamless, value-driven experience across onboarding, renewal, and expansion. You will blend customer success, product support, and renewals to protect revenue and maximize outcomes.

You will own the renewal cycle, build product knowledge for admins, respond to inquiries, and drive adoption with cross-team collaboration. This role reports to the Manager, Scaled Account Management.