Logistics Support Advisor

Müller UK & Ireland; Normanton and Altofts; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading dairy company in the UK is seeking a Logistics Support Coordinator to manage delivery-related issues, ensuring accurate reporting and tracking. The role involves communication with customers and other teams to address late deliveries while generating important performance reports. The ideal candidate will bring experience from a logistics environment, possess strong customer service skills, and have a detail-oriented mindset. This position comes with competitive benefits and opportunities for growth.

Benefits

Competitive salary, monthly paid

33 Days Annual Holiday

3% Bonus

Company Pension Scheme

Access to Müller Rewards discount scheme

Free onsite secured colleague car parking

Qualifications

• Experience in a Transport or delivery office environment.
• Experience with delivery related queries such as late, proof delivered or missing deliveries.
• Stock and systems background preferred but not essential.

Responsibilities

• Own and manage delivery related queries and report them accurately.
• Track fleet to identify any late deliveries.
• Create and distribute daily and weekly reports.

Skills

Customer service experience

Experience in FMCG Logistics operational environment

Organised and detail oriented

Excel competent

Ability to produce relevant reports

Job description

Müller Milk & Ingredients Distribution (MMID) is the UK's leading producer and distributor of fresh milk, cream, butter, and dairy ingredients. Operating across extensive logistics and manufacturing networks in the country, MMID delivers over 2.6 billion litres of fresh milk annually to more than 5,500 locations across Britain.

We are recruiting in our Normanton/Leeds Office for a Logistics Support Coordinator.

The purpose of the role is to support the logistics function in clear and accurate reporting of delivery related issues and monitor and track deliveries. To enable us to monitor process adherence, compliance management and support for week closures and financial impacts.

Offer Details

• Shift Pattern: 5 day rotating rota, over 7 days per week including weekends and Bank holidays. The start and finish times vary between 7AM - 6PM, 7 days per week.
• Contract Type: Full Time / Temporary

Logistics Support Coordinator Key Responsibilities

• Own and manage any delivery related queries received and ensure these are recorded and reported accurately.
• Track fleet to identify any late deliveries.
• Report any lates or failures to the business.
• Investigate delivery related queries for discrepancies and damages.
• Investigate and process delivery related credits.
• Investigate and manage any customer returns.
• Provide customers with proof of delivery.
• Provide delivery performance reports to our sites.
• Collate and escalation of non-adherences and reporting progress.
• Report clear target areas for improvement to relevant sites and monitor progress.
• Report on stock availabilities by sites daily including shorts and reason.
• Isotrac data consolidation and trending.
• Central liaison with CSC on daily performance/adherence.
• Waste reporting including tipping - mass balances - loads for disposal.
• Ensure that a full suite from the systems is available weekly for the management book.
• Manage and log any driver related complaints from the public.
• Create and distribute daily and weekly reports to the wider Business.

Key Skills & Experience

• Experience in FMCG Logistics operational environment.
• Experience in a Transport or delivery office environment.
• Experience with delivery related queries such as late, proof delivered or missing deliveries.
• Customer service experience.
• Stock and systems background would be preferred but not essential.
• Excel competent.
• Generating information led, effective reports and analysis.
• Working to KPI Targets.
• Organised and detail oriented.
• Highly motivated.
• Flexible and open to change.
• Pragmatic approach.
• Tenacity and ability to influence.
• Curious mindset and a will to improve for the wider business, not functions.
• Ability to produce relevant and meaningful information from multiple sources.
• The role does require some travel to other UK sites so a driving licence is preferred.

Benefits

• Competitive salary, monthly paid.
• 33 Days Annual Holiday.
• 3% Bonus.
• X2 Life Assurance.
• Company Pension Scheme.
• Access to the Müller Rewards discount scheme offering over 800 discounts online and in store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more.
• Have pride in what you achieve as a member of a team.
• Free onsite secured colleague car parking.

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ