Logistics Performance Manager

The Very Group; Liverpool; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Logistics Performance Manager to ensure exceptional operational performance and compliance with suppliers and carriers. This hands-on role involves building relationships, resolving issues, and driving continuous improvement in logistics operations. The ideal candidate will thrive in a fast-paced environment and possess strong logistics knowledge and customer focus.

Benefits

Flexible, hybrid working model

Inclusive culture and environment

£1,000 flexible benefits allowance

30 days holiday + bank holidays

Udemy learning access

Bonus potential

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Qualifications

• Background in logistics with understanding of operational processes.
• Excellent communication skills - verbal, written, and presentation.

Responsibilities

• Manage operational interactions with over 350 Drop Ship Vendors.
• Conduct site audits of carrier and supplier locations.
• Drive performance improvements and resolve issues.

Skills

Logistics

Customer Focus

Relationship Building

Problem Solving

Communication

Job description

About Us.
We are The Very Group, and we're here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We're just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging, and wellbeing.

About The Role.
As a Logistics Performance Manager, you'll play a key role in ensuring our carriers and suppliers deliver exceptional operational performance, customer focus, and compliance to process - all while keeping operational costs in check.
Working as part of a dynamic team, you'll manage the operational interactions with over 350 Drop Ship Vendors (DSVs) and our carrier partners. From onboarding new suppliers to driving continuous improvement, you'll be at the heart of ensuring our logistics operations run smoothly and efficiently.
This is a varied and hands-on role where you'll build strong relationships with vendors, carriers, and internal teams, ensuring compliance, resolving issues, and identifying opportunities to enhance performance. If you're passionate about logistics, thrive in a fast-paced environment, and are ready to make a real impact, this could be the perfect role for you.
Key Responsibilities:

• New Supplier Set-Up:
  • Ensuring robust operational processes are in place and maintained.
  • Building and maintaining strong working relationships with new vendors.
  • Managing vendor integration with our systems and providing training to despatch teams.
  • Overseeing label development, testing, and carrier collection set-up.
• Ongoing Vendor Support:
  • Resolving operational issues and ensuring vendor compliance with despatch processes.
  • Monitoring and maintaining accurate stock status with vendors.
  • Building strong relationships with carriers and resolving any transport-related issues.
• Collaboration with Internal Teams:
  • Partnering with Supply Chain Teams, vendors, and carriers to drive improvements.
  • Supporting and delivering initiatives identified during QBRs.
• Site Audits and Compliance:
  • Conducting site audits of carrier and supplier locations to ensure compliance and identify opportunities for improvement.
  • Driving performance improvements and resolving carrier/supplier-related performance and customer issues.
• Delivery Carrier relationships:
  • Maintaining great relationships with our network of delivery carriers.
  • Ensuring Vendors have sufficient capacity to meet forecasts, considering special events and seasonality.
  • Oversight of Customer delivery performance through vendors and carriers.

This role will be based at our Head Office in Speke, with occasional nationwide travel to our Drop Ship Vendor supplier base.

About You.
You're a self-starter with a passion for logistics and a customer-first mindset. You thrive on solving problems, building relationships, and driving performance improvements. You're confident in challenging the status quo and influencing others to deliver results.
Here's what we're looking for:

• A background in logistics with a strong understanding of operational processes.
• A customer-focused approach with a tenacious and proactive attitude.
• Strong influencing and relationship-building skills.
• Excellent communication skills - verbal, written, and presentation.
• An enquiring and challenging mindset, always looking for ways to improve.
• The ability to manage multiple priorities and deliver results in a fast-paced environment.

Some of our benefits.

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £1,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found on our career site

How To Apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful, you will be required to undertake a credit, CIFAS, Right to Work checks, and possibly a DBS (criminal records) check. Please disclose any relevant information beforehand.

What happens next?

Our talent acquisition team will contact successful candidates for a preliminary call, followed by tailored interviews, which may be remote or in-person. We value diversity and are committed to providing reasonable adjustments during the application process.