Logistics Ops Executive — Customer Experience & Solutions

Shift; Grays; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Enhanced MAT/PAT pay

Job summary

Shift Lakeside is seeking an Operations Executive to enhance customer and driver experience. You will help solve immediate issues and contribute to shaping long-term improvements in a fast-paced logistics environment.

This full-time role requires working any 5 out of 7 days, with a salary of £26,500 to £28,000 per annum. You will collaborate with internal teams, handle queries by phone and email, and ensure service standards meet SLAs while driving process improvements.

Qualifications

• Handle customer queries via email and phone with professionalism.
• Communicate clearly—verbal and written.
• Identify trends and root causes to improve processes.

Responsibilities

• Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
• Investigate and solve problems effectively, focusing on quick, satisfactory resolutions.
• Address real-time queries while adhering to internal and external SLAs.
• Analyse customer feedback to identify patterns and suggest improvements.
• Collaborate with internal teams to address root causes of recurring issues.

Skills

Customer service

Communication

Problem solving

Time management

Calm under pressure

Analytical skills

Independent working

Logistics knowledge

Job description

Shift Lakeside is seeking an Operations Executive to enhance customer and driver experience. You will help solve immediate issues and contribute to shaping long-term improvements in a fast-paced logistics environment.

This full-time role requires working any 5 out of 7 days, with a salary of £26,500 to £28,000 per annum. You will collaborate with internal teams, handle queries by phone and email, and ensure service standards meet SLAs while driving process improvements.