Logistics & Customer Ops Executive

SHIFT.; Greater London; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Enhanced MAT/PAT pay

Job summary

Shift is a rapidly expanding logistics technology company based in London, recruiting an Operations Executive to support customer and driver experience. The role is full-time, typically five days per week, with a salary of £26,500–£28,000 per year.

You will handle queries, investigate issues, and work with cross-functional teams to resolve problems and improve processes. You will join a dynamic team committed to redefining logistics, delivering faster, smarter delivery solutions, and driving

Qualifications

• Experience handling customer queries via email and phone.
• Strong written and verbal communication skills.
• Ability to analyze trends and identify improvement opportunities.

Responsibilities

• Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
• Investigate and solve problems effectively, focusing on quick, satisfactory resolutions for customers.
• Address real-time queries and challenges while meeting SLAs.
• Analyse customer feedback and service trends to identify patterns and drive improvements.
• Develop and implement contact avoidance and reduction techniques to streamline processes.
• Collaborate with internal teams to address root causes of recurring issues with long-term solutions.
• Serve as a dedicated point of contact for customers using our delivery services, ensuring high satisfaction.

Skills

Customer service

Communication

Problem solving

Organization

Time management

Analytical thinking

Independence

Logistics knowledge

Job description

Shift is a rapidly expanding logistics technology company based in London, recruiting an Operations Executive to support customer and driver experience. The role is full-time, typically five days per week, with a salary of £26,500–£28,000 per year.

You will handle queries, investigate issues, and work with cross-functional teams to resolve problems and improve processes. You will join a dynamic team committed to redefining logistics, delivering faster, smarter delivery solutions, and driving