Last-Mile Carrier Operations Leader

TikTok; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

TikTok is seeking a Last Mile Carrier Operations Manager in London to lead UK parcel carrier performance, forecasting, and service delivery. You will partner with carriers and sellers to optimise end-to-end delivery speed, quality and cost while driving data-driven improvements across the logistics network.

You'll own carrier onboarding, KPI reviews, and incident resolution, translating insights into actionable plans that enhance platform logistics and seller experience across multiple models

Qualifications

• Bachelor's degree or above in Logistics, Supply Chain, Engineering, Analytics or related fields.
• 3+ years in last-mile logistics, carrier management, or 3PL/4PL operations.
• Strong analytical skills with data-driven problem solving.

Responsibilities

• Own UK carrier management and network operations to ensure delivery quality and cost efficiency.
• Drive end-to-end delivery performance, analyzing bottlenecks and implementing improvements.
• Lead data-driven initiatives, KPI reviews, and cross-functional collaboration to optimise platform logistics.

Skills

Carrier management

Analytical skills

Stakeholder management

Problem solving

Ownership & execution

Education

Bachelor's degree or above

Tools

SQL

Excel

BI dashboards

Job description

TikTok is seeking a Last Mile Carrier Operations Manager in London to lead UK parcel carrier performance, forecasting, and service delivery. You will partner with carriers and sellers to optimise end-to-end delivery speed, quality and cost while driving data-driven improvements across the logistics network.

You'll own carrier onboarding, KPI reviews, and incident resolution, translating insights into actionable plans that enhance platform logistics and seller experience across multiple models