Logistics Operations Coordinator

Confidential; Hemel Hempstead; On-site; GBP 27,000 - 33,000; Full time

Job summary

Confidential in Hemel Hempstead is seeking a Logistics Operations Coordinator to manage 3PL providers, stock accuracy, and order dispatch across multiple locations. The role focuses on coordinating transport, handling trade customer orders, and driving improvements in stock visibility and delivery performance.

You will liaise with warehouse partners, internal teams and transport providers, use ERP systems (Sage 200 knowledge advantageous), and maintain records to ensure customer service and

Qualifications

• Experience in logistics, distribution, warehouse operations or supply chain coordination.
• Experience working with 3PL providers, outsourced warehouses or external distribution partners.
• Good understanding of stock control, order fulfilment, shipment planning and transport coordination.
• Strong organisational skills and ability to manage competing priorities across multiple locations.
• Excellent communication skills liaising with customers, warehouse partners, transport providers and internal teams.
• Proactive approach to problem-solving with attention to detail and customer service.
• Experience using ERP systems; Sage 200 knowledge would be highly desirable.

Responsibilities

• 3 PL Management: Oversee outsourced warehouse operations and ensure service levels are met.
• Stock & Inventory: Monitor stock movements and resolve discrepancies with partners.
• Order & Shipment Coordination: Ensure orders are processed and dispatched on time.
• Transport Management: Arrange and coordinate transport for shipments.
• Trade Customer Support: Manage orders for trade customers with specific stock and delivery needs.
• Consignment Stock: Monitor consignment stock arrangements and maintain records.
• International Logistics: Coordinate stock movements between locations and with partners.
• Performance & Problem Solving: Monitor 3PL performance and resolve shipment issues.
• Systems & Reporting: Maintain records and use systems/reports to support logistics management.
• Process Improvement: Identify ways to improve processes and stock visibility.

Skills

Logistics coordination

Customer liaison

Problem solving

Organisational skills

Tools

Sage 200

ERP systems

Job description

Reference: 5205

Location: Hemel Hempstead
Salary: 30,000+
Hours: Monday-Friday, 9:00am-5:30pm Fully office based.

The Opportunity

We are recruiting for a Logistics Operations Coordinator to join an established and growing business in Hemel Hempstead.

Key Responsibilities

• 3 PL Management: Oversee outsourced warehouse operations, ensuring providers meet agreed service levels and operational requirements.
• Stock & Inventory: Monitor stock movements and accuracy across multiple locations, investigating and resolving discrepancies with warehouse partners.
• Order & Shipment Coordination: Ensure orders are processed and dispatched on time, coordinating with warehouse partners to meet customer requirements and delivery deadlines.
• Transport Management: Arrange and coordinate transport, ensuring shipments are booked and planned effectively.
• Trade Customer Support: Manage orders for trade customers with specific stock, handling and delivery requirements.
• Consignment Stock: Monitor consignment stock arrangements, maintaining accurate records and ensuring stock availability.
• International Logistics: Coordinate stock movements between international locations and work with partners to resolve delays or other issues.
• Performance & Problem Solving: Monitor 3 PL performance, follow up on service issues and take ownership of resolving shipment and delivery challenges.
• Systems & Reporting: Maintain accurate records and use relevant systems and reports to support stock, order and logistics management. Knowledge of Sage 200 would be advantageous.
• Process Improvement: Identify ways to improve logistics processes, stock visibility and operational efficiency.

About You

• Experience in logistics, distribution, warehouse operations or supply chain coordination.
• Experience working with 3 PL providers, outsourced warehouses or external distribution partners.
• A good understanding of stock control, order fulfilment, shipment planning and transport coordination.
• Strong organisational skills and the ability to manage competing priorities across multiple locations.
• Excellent communication skills and confidence liaising with customers, warehouse partners, transport providers and internal teams.
• A proactive approach to problem-solving, with strong attention to detail and a focus on customer service.
• Good IT skills and experience using ERP systems; Sage 200 knowledge would be highly desirable.

The Ideal Candidate

You will be comfortable coordinating operations through external partners rather than managing a single warehouse directly. You'll be organised, commercially aware and confident taking ownership of shipments and ensuring customers receive a reliable service.