Logistics Manager

Merlin Entertainments Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join the team at Madame Tussauds London as a Logistics Manager, where you will develop and implement logistics strategies to support a world-class guest experience. This full-time role involves managing stock control, leading a team, and achieving commercial revenue goals. Enjoy a dynamic work environment with competitive salary and benefits, including discounts at all attractions.

Benefits

Competitive salary

Non-Contractual bonus

Rail annual season ticket loan

Employee discounts on food and retail

40% online LEGO discount

Access to exclusive employee discount website

Merlin Magic Pass for free entry to attractions worldwide

Qualifications

• Proven track record of logistics/warehouse experience.
• Strong decision-maker with experience in fast-moving environments.
• Desire to drive team engagement and lead by example.

Responsibilities

• Lead logistics department and develop efficient logistics strategies.
• Ensure excellent stock control and minimize stock loss.
• Support wider commercial operations with high service standards.

Skills

Logistics/Warehouse Experience

Team Management

Customer Service

Stock Control

Operational Efficiency

Job description

What you'll bring to the team

Fancy taking a leading role in the ULTIMATE fame experience? Join the team at Madame Tussauds London and truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech. Our talent agents are currently scouting for the latest stars to join our phenomenal cast.

We’re looking for a Logistics Manager to lead our logistics department and help put the sparkle into secondary spends. In this role, you will be responsible for developing and delivering an efficient logistics strategy with a strong focus on achieving commercial revenue goals and maintaining excellent stock control. Your leadership will be essential in ensuring the logistics team supports the wider commercial operations with focus on delivering the highest standards of service.

As aLogistics Manageryou are the backbone of the Madame Tussauds London Retail department, ensuring our guests have access to those special items that put the cherry on top of a world class experience. You will be responsible for maintaining exceptional stock control with a strong focus on minimising stock loss and maximising availability to support the achievement of revenue targets.

This is a permanent, full-time position. Due to our attraction being open daily, you will be expected to work 5 out of 7 days, including weekends and bank holidays.

Qualifications & Experience

• Proven track record of logistics/warehouse experience, with proven experience in team management
• Desire to lead by example and drive team engagement
• Experience within the customer service industry is essential and you’ll be a strong decision-maker
• Strong knowledge of retail processes including stock control, product pricing, visual merchandising and operational efficiency
• You will have previous managerial experience (either as a department/operations manager) in a fast-moving, customer-oriented environment

Benefits

Alongside a fun and friendly environment, we offer a fabulous package and amazing prospects, including:

• Competitive salary
• Non-Contractual bonus
• Rail annual season ticket loan
• Discounts at all of our attractions on food and retail
• 40% online LEGO discount
• Access to an exclusive employee discount website
• Merlin Magic Pass – allowing your friends and family free entry into our attractions worldwide!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive