Logistics Customer Services Coordinator

Samskip Multimodal B.V; Grangemouth; On-site; GBP 60,000 - 80,000; Full time

Job description

Company description:

Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With 1500 employees and offices in 31 countries (in Europe, North America, Asia and Australia), we are one of the largest transport companies in Europe. Within this structure, Samskip has shaped a comprehensive European network for short-sea, road, rail and inland waterway transport. This network provides pioneering sustainable, reliable and cost-effective options for the growing number of customers who demand more environmentally conscious logistics solutions.

About the Role

This is an excellent opportunity for a professional who enjoys building relationships and understanding customer needs. You will gain industry knowledge, international experience, and customer service expertise while contributing to the efficiency of our multimodal logistics operations. This is a highly varied role, requiring flexibility, problem-solving, and a proactive, ‘can-do’ attitude.

Key Responsibilities

• Customer Service & Operations: Provide high-quality service for cargo bookings on our multimodal network and handle client quotations.
• Supplier & Stakeholder Coordination: Work closely with hauliers, ports, pilots, and customs authorities to ensure seamless logistics.
• Cross-Team Collaboration: Liaise with colleagues across UK and European offices to resolve issues and improve processes.
• Customs & Documentation: Assist with customs procedures and ensure all transport documentation is accurate.
• Problem-Solving: Take ownership of challenges, identify root causes, and drive effective solutions.
• Quotations & Pricing: Prepare and manage client quotations, ensuring competitive and accurate pricing.

Skills & Experience Required

• Strong written and verbal communication skills.
• Fluency in English (spoken and written).
• Proficiency in Microsoft Office.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience in a customer-facing role (minimum 1 year).
• Flexibility and adaptability to handle a varied and rewarding workload.