Logistics & Customer Service Administrator

GB Recruitment (England, Scotland, Wales); Ryton-on-Dunsmore; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free parking

On-site canteen

33 days annual leave

Pension with 8% employer + 4% employee

Job summary

DHL is seeking a Customer Service Administrator to support customer and supplier operations, ensuring waste management services are delivered on time and in full. You will manage customer orders, coordinate suppliers, resolve queries, maintain compliance documentation, and support invoicing and reporting activities while delivering outstanding service.

The role involves coordinating orders, monitoring supplier performance, handling invoicing tasks, and contributing to continuous improvement

Qualifications

• Someone with previous experience in a customer service, logistics, or supply chain environment (Essential)
• A highly organised individual who can multitask, prioritise workloads, and maintain accuracy while working to deadlines and SLAs.
• A strong communicator who can build positive relationships with customers, suppliers, and internal stakeholders.
• A proactive self-starter who enjoys solving problems, driving tasks through to completion, and identifying process improvements.
• Someone with good IT skills, including Microsoft Office applications.

Responsibilities

• Manage customer orders, quotations, service requests, and supplier collections, ensuring all activities are completed within agreed service levels.
• Provide excellent customer service by resolving queries, handling complaints, maintaining customer relationships, and ensuring customer satisfaction.
• Monitor supplier performance, ensure order confirmations are completed accurately and on time, and maintain supplier relationships.
• Support invoicing, reporting, compliance documentation, annual waste transfer notes, and invoice query resolution activities.
• Identify and support continuous improvement initiatives, challenging existing processes and contributing to operational efficiency improvements.

Skills

Customer service

Logistics

Supply chain

Organised / multitask

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

DHL is seeking a Customer Service Administrator to support customer and supplier operations, ensuring waste management services are delivered on time and in full. You will manage customer orders, coordinate suppliers, resolve queries, maintain compliance documentation, and support invoicing and reporting activities while delivering outstanding service.

The role involves coordinating orders, monitoring supplier performance, handling invoicing tasks, and contributing to continuous improvement