Logistics Customer Care Specialist (12month FTC)

TN United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading logistics company as a Logistics Customer Care Specialist and make a global impact in road logistics. In this role, you will handle shipments for healthcare customers, ensuring operational excellence in import, export, and domestic distribution. Your expertise in quotations and negotiations will be essential as you secure the best prices and solutions. With a comprehensive benefits package and a supportive work environment, this is a fantastic opportunity to grow your career in logistics while making a difference in healthcare logistics operations.

Benefits

Kuehne + Nagel Pension Plan

Route 2 Rewards Scheme

Employee Assistance Program

24/7 GP Access

Legal and Financial Advice

Mental Health Support

Qualifications

• Experience in handling logistics shipments and customer care.
• Strong negotiation skills for securing competitive rates.

Responsibilities

• Negotiate rates with hauliers for logistics solutions.
• Ensure accurate transport planning and coordination.

Skills

Quotations and Negotiations

Organizational Skills

Time Management

Verbal Communication

Written Communication

Tools

QCL

Job description

Job Description

Logistics Customer Care Specialist (12-month FTC)

Do you have a passion for road logistics? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact. Join us in our East Midlands Gateway office.

Your Role

You will work within the Road logistics healthcare operational team, handling road logistics shipments for healthcare customers. Your responsibilities include ensuring all operational duties conform to customer-specific instructions and standard operating procedures, maintaining excellence in road freight import, export, cross-trade, and domestic distribution operations.

Your Responsibilities

• Request and negotiate rates with hauliers to secure the best prices and solutions, including spot quotations and set lane quotations, awarding business accordingly.
• Provide competitive quotations promptly to customer services and directly to customers when necessary, utilizing our haulier network.
• Ensure transport planning is completed accurately and details are passed to the relevant warehouse teams.
• Create manifests in QCL and send to hauliers, verifying all details are correct.
• Coordinate with Kuehne+Nagel European healthcare offices for groupage shipments.
• Book collections and deliveries as required.

Your Skills and Experiences

• Experience in quotations and negotiations.
• Excellent organizational and time management skills.
• Previous experience in logistics is advantageous.
• Strong verbal and written communication skills.

Benefits

We offer a comprehensive benefits package, including participation in the Kuehne + Nagel pension plan, Route 2 Rewards scheme with discounts and wellbeing resources, and an employee assistance program offering 24/7 GP, legal, financial advice, and mental health support. We are a Gold Covenant employer and support service leavers, recognizing the skills and value they bring.