Logistics Customer Care Specialist (12month FTC) FO-OO

Kuehne + Nagel AS; Derby; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a leading logistics company where your passion for road logistics can make a global impact. In this role, you'll handle road logistics shipments for healthcare customers, ensuring operational excellence and adherence to customer-specific instructions. Collaborate with European healthcare offices and negotiate competitive rates to secure the best solutions. This position offers a rewarding environment with comprehensive benefits, including a contributory pension plan and access to a wellbeing center, making it an ideal opportunity for those looking to grow in the logistics field.

Benefits

Contributory Pension Plan

Route 2 Rewards Scheme

Employee Assistance Program

Wellbeing Center Access

Qualifications

• Experience in logistics and handling road shipments.
• Strong negotiation skills for securing competitive rates.

Responsibilities

• Negotiate rates with hauliers for best prices quickly.
• Ensure transport planning and details are correctly passed to warehouses.

Skills

Quotations and Negotiations

Organisational Skills

Time Management

Logistics Experience

Verbal Communication

Written Communication

Tools

QCL

Job description

Do you have a passion for road logistics? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact. Join us in our East Midlands Gateway office.

Your Role

You will work within the Road logistics healthcare operational team, handling road logistics shipments for healthcare customers. Your responsibilities will include ensuring all operational duties and functions adhere to customer-specific working instructions and standard operating procedures, ensuring excellence in road freight import, export, cross-trade, and domestic distribution operations.

Your Responsibilities

1. Request and negotiate rates with hauliers to secure the best prices and solutions quickly for spot quotations.
2. Provide competitive quotations for effective solutions in a timely manner to customer services, and directly to customers when appropriate, utilizing our haulier base and network.
3. Request and negotiate rates with hauliers for set lane quotations, awarding business to hauliers when the business is secured.
4. Ensure transport planning is completed and pass correct details to the relevant warehouse teams – EMG/HSCC/Chapeltown/Partner warehouses.
5. Create manifests in QCL to send to hauliers, ensuring all details are received and correct prior to sending.
6. Work closely with Kuehne+Nagel European healthcare offices to arrange groupage shipments.
7. Book collections and deliveries as required.

Your Skills and Experiences

1. Experience in quotations and negotiations.
2. Excellent organisational and time management skills.
3. Previous experience in logistics is advantageous.
4. Excellent verbal and written communication skills.

Good Reasons to Join

If you wish to become a valued member of our team, we will ensure you are rewarded for your commitment and expertise. Benefits include joining the contributory Kuehne+Nagel pension plan, our Route 2 Rewards scheme offering discounts, benefits, recognition, and access to our wellbeing center. We support our colleagues and their immediate families through our employee assistance program, providing 24/7 GP, legal, financial advice, and mental health counselling. As proud holders of the Gold Covenant, we are a forces-friendly employer recognizing the skills and value service leavers bring to our organization.