Shift Manager

HeliosX Group; Royal Leamington Spa; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

23.5 days holiday

Private health insurance

Enhanced parental leave

Cycle-to-work Scheme

Electric Car Scheme

Free Dermatica and MedExpress products

Headspace subscription

Discounted gym memberships

Learning and development budget

Job summary

HeliosX Group in the UK is hiring a Shift Manager to oversee the shift fulfilment operations at our Royal Leamington Spa fulfilment hub. This is a hands-on leadership role, where you’ll inspire and develop your team while driving operational excellence, meeting customer promises and SLAs.

Based on site, 4 days on and 4 days off, 10am to 10pm. You will line-manage Team Leads, collaborate with Supply Chain, Pharmacy/Clinical, Customer Care and Manufacturing, and drive continuous improvement across

Qualifications

• Experience as a Line or Shift Manager (ideally 5 years+) within a warehouse environment.
• Experience in high volume, fast moving complex D2C fulfilment environments.
• Strong understanding of operational excellence and process improvement.
• Experience in pharmacy dispensary processes is advantageous, but not essential.
• Strong leader with the ability to hold teams accountable to performance targets.
• Process and data driven - an ability to dive deep and a good level of data literacy (you can work with data in Excel and/or Google Sheets).
• Strong stakeholder management - you can influence across wider commercial, product / systems and supply chain functions.
• Safety Management experience.
• Process Improvement training advantageous.

Responsibilities

• Oversee the in shift fulfilment operations at the site to ensure smooth running of operations.
• Line manage Team Leads ensuring all direct reports are accountable for their given targets.
• Collaborate with external stakeholders across Supply Chain, Pharmacy/Clinical, Customer Care, and Manufacturing functions to ensure the smooth running of operations.
• Perform 1-1 reviews and performance reviews with direct reports.
• Ensuring SOPs are followed and a clean as you go policy to drive a high standard presentation across the site.
• Manage an effective Resource Planning process to ensure the correctly skilled resource is in place at the right times.
• Ensure accurate training records are maintained and drive cross functional training to ensure a good skill base within the team.
• Manage the day to day relationship with any warehouse and locum agencies to ensure correct and timely supply of temporary labour.
• Ensure daily activities are accurately recorded to ensure effective monitoring of productivity.
• Responsible for daily reporting with ability to provide insight to any variance and work with the team to drive process or performance improvements.
• Support the Operations Leadership team with continuous improvement and project work to drive performance and efficiency.

Skills

People leadership

Stakeholder management

Data literacy

Process improvement

Safety management

Warehouse operations

Job description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D’Souza,HeliosXwas built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we’re going:

2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.

There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

We're looking for a Shift Manager to oversee the shift fulfilment operations at our UK Fulfilment Hub in Royal Leamington Spa. This is a hands-on leadership role where you'll inspire and develop your team while driving operational excellence. In this role you will be responsible for meeting customer promise dates and service level agreements, balancing cost, quality and productivity across all of our brands. Working closely with the Clinical Team, Supply Chain and Customer care you'll also help ensure our operations remain fully compliant, maintaining the high standards of care and quality our customers expect.

If you're an experienced people leader who thrives in a fast-paced operational environment, enjoys solving problems, and is passionate about delivering exceptional customer outcomes, we'd love to hear from you.

This is a full-time, permanent role, based on site in our Leamington Spa warehouse. Shifts will be on 4 days on & 4 days off schedule, between the hours of 10am-10pm.

What you'll do

Team and Stakeholder Management

• Oversee the in shift fulfilment operations at the site to ensure smooth running of operations.
• Line manage Team Leads ensuring all direct reports are accountable for their given targets.
• Collaborate with external stakeholders across Supply Chain, Pharmacy/Clinical, Customer Care, and Manufacturing functions to ensure the smooth running of operations.
• Perform 1-1 reviews and performance reviews with direct reports.

Pharmacy and Fulfilment Operations

• Ensuring SOPs are followed and ensuring a clean as you go policy to drive a high standard presentation across the site.
• Manage an effective Resource Planning process to ensure the correctly skilled resource is in place at the right times.
• Ensure accurate training records are maintained and drive cross functional training to ensure a good skill base within the team.
• Manage the day to day relationship with any warehouse and locum agencies to ensure correct and timely supply of temporary labour.
• Ensure daily activities are accurately recorded to ensure effective monitoring of productivity.
• Responsible for daily reporting with ability to provide insight to any variance and work with the team to drive process or performance improvements.
• Support the Operations Leadership team with continuous improvement and project work to drive performance and efficiency.

Quality and Governance

• Ensure operations remain compliant via clinical team guidance at all times.
• Ensure processes are implemented in line with SOPs and adhered to by the team to ensure quality and compliance of operations.
• Report in line with quality framework, ensuring data is accurately inputted by the team.
• Be responsible for ensuring SOP’s, SSOW and Risk Assessment are signed, updated, and reviewed as required.

Warehouse Management

• Take accountability for warehouse security and health and safety, to ensure we provide a safe working environment.
• Follow replenishment processes to ensure enough stock is available in the dispensary (escalating to Supply Chain when stock is low).

What you'll bring to HeliosX

• Experience as a Line or Shift Manager (ideally 5 years+) within a warehouse environment.
• Experience in high volume, fasting moving complex D2C fulfilment environments.
• Strong understanding of operational excellence and process improvement.
• Experience in pharmacy dispensary processes is advantageous, but not essential.
• Strong leader with the ability to hold teams accountable to performance targets.
• Process and data driven - an ability to dive deep and a good level of data literacy (you can work with data in Excel and/or Google Sheets).
• Strong stakeholder management - you can influence across wider commercial, product / systems and supply chain functions.
• Safety Management experience.
• Process Improvement training advantageous.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board:

• 23.5 days holiday including UK Bank Holidays
• Private health insurance, along with extra dental and eye care cover
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

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