Logistics Coordinator

DarcyBrook Ltd; Bournemouth; On-site; GBP 35,000 - 55,000; Full time

Job summary

DarcyBrook Ltd in the United Kingdom is seeking a proactive Dispatch & Logistics Coordinator to plan, book and manage international and domestic shipments, coordinating with warehouse and carriers to meet ship windows.

You will handle documentation, customs when needed, track milestones, provide reliable ETAs, and maintain records in SAP while managing costs and stakeholder expectations.

Qualifications

• Experience working in a fast-paced dispatch environment with changing priorities.
• Ability to balance service, risk, and total landed cost.
• Strong internal and external stakeholder management.
• Experience with coordinating international and domestic freight.

Responsibilities

• Plan, book, and manage international shipments (road/air/rail/sea) from dispatch through to final delivery.
• Plan, book, and manage domestic deliveries from warehouse to customer/DC.
• Coordinate daily dispatch priorities with warehouse operations to meet ship windows.
• Book freight with forwarders and carriers; select modes and services by lead times and cost.
• Prepare and validate documentation in alignment with compliance and laws.
• Coordinate with customs brokers and forwarders to minimise delays.
• Track shipment milestones and manage exceptions.
• Provide reliable ETAs and escalation for risks impacting OTIF.
• Communicate delays or issues to the supply chain team and resolve.
• Maintain records, costs, and references within SAP.
• Support tracking of carrier performance.
• Manage domestic claims, POD retrieval, returns coordination, and corrective actions.

Skills

Fast-paced environment

Scheduling accuracy

Stakeholder management

Cost/service balance

Tools

SAP

Job description

Key Responsibilities

• Plan, book, and manage international shipments (road/air/rail/sea) from dispatch through to final delivery.

• Plan, book, and manage domestic deliveries (parcel, pallet networks, LTL/FTL) from warehouse to customer/DC.

• Coordinate daily dispatch priorities with warehouse operations to meet ship windows and customer requirements.

• Book freight with forwarders and carriers; select modes and services aligned to required lead times and cost.

• Prepare and validate relevant documentation in alignment with company compliance and domestic/international laws.

• Coordinate with customs brokers and forwarders to minimise and resolve hold and clearance delays.

• Track shipment milestones and proactively manage exceptions.

• Provide reliable ETAs and clear escalation for any risks impacting customer OTIF.

• Communicate any delays or issues to the supply chain team and work together to resolve.

• Maintain accurate records, costs, and references within SAP

• Support with tracking of carrier performance.

• Manage domestic claims, POD retrieval, returns coordination, and corrective actions, escalates when appropriate.

Key Skills & Experience

Essential

• Comfortable working in a fast-paced dispatch environment with changing daily priorities

• Experience managing accurate scheduling vs customer demand

• Understanding and capability of balancing service, risk, and total landed cost.

• Strong internal and external stakeholder management.

Desirable

• Strong practical experience with international and domestic outbound freight, and associated broker/forwarder coordination.

• Solid knowledge of trade compliance, customs processes, and documentation accuracy.