Logistics Co-Ordinator

Lockwood Group; Stanton by Dale; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Company pension

28 days annual leave

Free on-site parking

Ongoing training and development

Career progression opportunities

Job summary

Lockwood Group is seeking a Logistics Coordinator to support daily transport operations. You will work with drivers, planners and customers to ensure information flows smoothly and records stay accurate.

The role suits someone with experience in transport administration, logistics or customer service looking to grow in the logistics sector. 40 hours weekly, based at our Ilkeston area depots.

Qualifications

• Experience in transport, logistics, dispatch, administration or customer service.
• Excellent organisational skills and the ability to prioritise multiple tasks.
• Strong communication skills liaising with drivers, customers and colleagues.
• Good IT skills, including Microsoft Office.
• Attention to detail and accuracy.
• Proactive and flexible approach to work.
• Experience with TMS/WMS is advantageous but not essential.

Responsibilities

• Coordinate the day-to-day administrative activities within the Dispatch Office.
• Act as the first point of contact for drivers, providing route information and updates.
• Accurately maintain TMS, WMS and other operational systems.
• Process transport documentation and ePODs and customer records.
• Support the Transport Planning team by communicating changes to drivers.
• Coordinate information flow between drivers, warehouse teams, planners and customers.

Skills

Transport experience

Logistics

Dispatch

Administration

Customer service

Organisation

Microsoft Office

Education

Tools

Microsoft Office

Job description

Location: Lows Lane, Ilkeston (with flexibility to work from other depots when required)

Hours: Monday to Friday, 6:00am - 2:00pm (40 hours per week)

Salary: £28,000 per annum

The Role

As a Logistics Coordinator, you'll play a key role in supporting our daily transport operation. Working closely with drivers, transport planners, warehouse teams and customers, you'll help ensure the smooth flow of information across the business while maintaining accurate operational records and providing first-class customer service.

This role would suit someone with previous experience in transport administration, logistics, dispatch or customer service who is looking to further develop their career within the logistics industry.

Key Responsibilities

• Coordinate the day-to-day administrative activities within the Dispatch Office.
• Act as the first point of contact for drivers, providing route information, operational updates and support throughout their shift.
• Accurately maintain Transport Management Systems (TMS), Warehouse Management Systems (WMS) and other operational systems.
• Process transport documentation, electronic Proof of Delivery (ePOD) and customer records.
• Support the Transport Planning team by communicating operational changes, customer requirements and route amendments to drivers.
• Coordinate the flow of information between drivers, warehouse teams, transport planners and customers to ensure efficient daily operations.
• Monitor vehicle and driver activity, identifying delays or operational issues and escalating where appropriate.
• Liaise with warehouse teams to coordinate loading schedules, vehicle departures and inbound deliveries.
• Respond professionally to customer enquiries, providing updates and resolving transport-related queries.
• Work collaboratively with colleagues across all Lockwood Group depots to maintain excellent service levels.
• Produce accurate reports and maintain operational records.
• Identify opportunities to improve administrative processes and operational efficiency.
• Deliver excellent customer service while maintaining high levels of accuracy and attention to detail.

What We're Looking For

We're looking for someone who can remain calm under pressure, communicate confidently with a range of people and enjoys working as part of a busy operational team.

• Previous experience in transport, logistics, dispatch, administration or customer service.
• Excellent organisational skills and the ability to prioritise multiple tasks.
• Strong communication skills with the confidence to liaise with drivers, customers and colleagues.
• Good IT skills, including Microsoft Office, with the ability to learn new systems quickly.
• Excellent attention to detail and a high level of accuracy.
• A positive, proactive and flexible approach to work.
• Experience using Transport Management Systems (TMS), Warehouse Management Systems (WMS) or similar software would be advantageous but is not essential.

Why Join Lockwood?

At Lockwood Group, we recognise that our people are key to our success. We offer a supportive working environment where you'll have the opportunity to develop your skills and build a long-term career within a growing logistics business.

We Offer

• Competitive salary
• Company pension
• 28 days annual leave (including bank holidays)
• Free on-site parking
• Ongoing training and development
• Career progression opportunities across the Group
• A friendly, supportive and professional working environment

Ready to Join Us?

If you're organised, customer-focused and looking for your next opportunity within transport and logistics, we'd love to hear from you.