Logistics Co-ordinator

Thames Water Utilities Limited; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Annual leave 24 days

Pension scheme

Health & wellbeing benefits

Performance-related pay

Job summary

Thames Water Utilities Limited is seeking a Field Delivery Coordinator for the London area. You will manage resources to support field engineers, plan collections and deliveries, and ensure smooth operations using Salesforce and MS Office tools.

The role requires strong organisation, planning, and communication skills, with a focus on meeting priority deadlines and maintaining safety standards. Base location: Crossness - Abbey Wood, SE2 9AQ. Monday to Friday, 7am–5pm.

Qualifications

• Must be organised with good scheduling and planning skills.
• Excellent attention to detail and ability to communicate clearly.
• Proficient with business-critical systems like Salesforce and MS Office.
• Driving licence preferred but not essential.

Responsibilities

• Collaborate with area Schedulers to create fluid processes across workstreams.
• Draft procedures and guidelines as reference points.
• Assess workload and prioritise jobs for planned and reactive work.
• Plan and allocate collections and deliveries to Support Drivers via Salesforce.
• Schedule site preparation and ensure materials/equipment arrive before works.
• Assign and prioritise driver tasks to meet 2-hour/4-hour priorities.
• Provide daily resource utilisation updates and completed job reports.

Skills

Organised

Attention to detail

Scheduling

Communication skills

Driving licence preferable

Tools

Salesforce

Microsoft Excel

Outlook

Word

Job description

Crossness - Abbey Wood, South East London - SE2 9AQ

Job title Logistics Co-ordinator Ref 46082 Division Asset Operations & Capital Delivery Location Crossness - Abbey Wood, South East London - SE2 9AQ Contract type Permanent Full/Part-time Full-time Hours Monday to Friday - 7am to 5pm Salary £34,780 per annum Job grade A Closing date 21/10/2026

We are currently recruiting a Field Delivery Coordinator to work within our London team. You will be responsible for understanding resource requirements and constraints to prioritise our resources effectively to support the demands of the field engineers' work.

This role carries a high level of responsibility and requires an organised person who can plan efficiently, will engage well within the team and can provide clear communication to the wider stakeholders involved.

What you will be doing as a Logistics Coordinator

• Work with Schedulers from across the area to build fluid and resilient processes across all workstreams/projects.
• Draft procedures/guidelines once agreed upon as a reference point.
• Engage with counterparts to ascertain workload and requirements to prioritise jobs both on a planned and reactive basis.
• Plan and allocate collection and delivery tasks to our Support Drivers with the appropriate skill set and their respective operating geography through Salesforce.
• Plan job for works preparation (SLG, cone offs and letter drops) using Salesforce to ensure all materials and equipment are delivered to the correct address and are set up ahead of the start of works.
• Schedule collections and site clears to avoid any fixed penalty notices/permit fines.
• Ensure that Support Drivers maintain a healthy and safe work environment and endorse the Thames Water Health & Safety commitment.
• Manage, allocate and prioritise the Support Drivers' work stack to meet priority jobs (2 hour/4 hour) that need to be completed.
• Provide daily updates of resource utilisation and planned/ reactive jobs completed to maintain Inventory Field Operations service commitments.
• Review the weekend forecast to plan resources effectively.

The base location for this role will be Crossness STW, East London.

Hours of work are Monday to Friday, 7am – 5pm.

What you should bring to the role

To thrive in this role, the essential criteria you'll need are:

• Need to be organised and have a good understanding of work management processes and systems.
• You will have excellent attention to detail and good scheduling/ planning skills.
• Competent in working with business-critical systems such as Salesforce, Microsoft Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• A driving license is preferable.

What's in it for you?

• Salary of £34,780 per annum
• Annual Leave - 24 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.

Find out more about our benefits and perks ( Please note different T&Cs apply if on secondment)

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family . Why choose us? Learn more .

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know , we're here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.