Tideway Coordinator

Thames Water Utilities Limited; Royal Borough of Greenwich; On-site; GBP 28,000 - 47,000; Full time

Benefits offered by this job

26 days annual leave (30 with service)

Generous pension scheme

Paternity leave

Maternity leave

Job summary

Thames Water Utilities Limited in Greenwich seeks a Tideway Coordinator to support the London Tideway Tunnel project. You will engage stakeholders, plan activities, and deliver improvements to the sewage network while focusing on KPIs and customer experience.

The role involves safety-critical isolations, project coordination, and reporting across H&S and performance areas. 36 hours per week, permanent with benefits and training opportunities.

Qualifications

• Experience in the water sector or a similar industry.
• Strong communication and proactive planning skills.
• Experience managing Health and Safety.
• Understanding of customer expectations and service delivery.
• Awareness of business procedures and processes.
• Ability to liaise at all levels and influence beyond span of control.
• High attention to detail in field operations.
• Full UK Driving Licence.
• Willing to work in sewage network post-training.

Responsibilities

• Manage activities within a designated area and lead on briefing projects or support larger schemes.
• Provide safety-critical isolations as APG for TWUL and LTT assets, with training provided.
• Review Works Package Plans, RAMS, and maintenance RAMS.
• Develop Safe System of Works and improve safety controls.
• Issue TWOSA's and permits for MEICA and Pump Hall access.
• Act as interface between stakeholders for below-ground activities.
• Coordinate projects, deliver reports, and analyze data as required.
• Ensure H&S compliance via authorisations, permits and site inspections.
• Monitor project performance across H&S, finance, programme, risk and opportunities.

Skills

Communication skills

Proactive approach

Health and safety

Customer expectations

Business processes

Influence across levels

Attention to detail

Full UK Driving Licence

Sewage network training

Job description

Job title Tideway Coordinator Ref 46099 Division Asset Operations & Capital Delivery Location Greenwich Storm - SE10 8JL Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £47,000 per annum, depending on skills and experience Job grade B Closing date 28/10/2026

We are looking for a Tideway Coordinator to join Thames Water on a permanent basis.

You’ll engage with key stakeholders to ensure activities are planned effectively and deliver infrastructure and process improvements to the sewage network, focusing on KPIs and customer experience.

This is a great opportunity to develop within Thames Water and gain new skills. Ideal candidates have experience in planning and managing activities; water industry experience is preferred but not essential. Transferable skills from construction, military, utilities, engineering, or planning are highly valued.

The London Tideway Tunnel is a multi-billion-pound project designed to prevent storm sewage from discharging to the River Thames.

The project will soon be commissioned, and preparations for system acceptance are underway.

The role involves providing safety-critical asset isolations to support below-ground maintenance of the LTT.

What you’ll be doing as a Tideway Coordinator:

• To manage specific activities within a designated area, including leading on briefed projects and providing support on larger-scale projects. This role will incorporate some or all the accountabilities listed below.
• Provide safety-critical isolations as an Appointed Person General (APG) to TWUL and LTT assets for all future below-ground maintenance activities. Robust training will be provided to perform these tasks.
• Additional support function for the reviewing of Works Package Plans / RAMS / Maintenance RAMS.
• Additional resilience in development of Safe System of Works.
• Support the issuing of TWOSA's and associated permits to MEICA and Pump Hall access activities.
• Be part of the interface function between all stakeholders for below-ground maintenance activities to take place.
• Co-ordinate briefed projects and activities, provide and deliver reports, presentations and analysis of data as necessary.
• Responsible for ensuring all aspects of H&S are managed correctly, by completing authorisations, permits and site inspections.
• To monitor and report on all aspects of the projects that you are directly accountable for, to include H&S, finance, programme, risk and opportunity.
• Ensure compliance with internal processes and procedures and external Regulations and best practices.
• Deliver excellent customer service and continuous improvement.

Base location:

Greenwich Storm - SE10 8JL

Working pattern or hours:

36 hours a week (Monday to Friday). Working weekends and nights as required, plus inclusion onto an out-of-hours rota after training for which you will receive extra payment.

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Previous working experience in the water or a Similar industry.
• Good communication skills and a proactive approach.
• Experience of managing Health and Safety.
• Good understanding of customer expectations.
• An awareness of business procedures and processes.
• Ability to liaise at all levels and influence beyond span of control.
• High attention to detail.
• Full UK Driving Licence.
• Willing to enter the sewage network once essential training is completed.

What’s in it for you?

• Offering a salary up to £47,000 per annum, depending on skills and experience.
• Annual Leave:26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.