Lodge Manager

Churchill Estates Management Ltd; Shaftesbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join Churchill Estates Management as a Lodge Manager, where you will enhance the lives of residents through excellent customer service and coordination of activities in a retirement development. This role is pivotal in ensuring a fulfilling lifestyle for Owners, combining administration with a friendly presence.

Benefits

Annual holiday entitlement of 24 days plus Bank Holidays

A day off on your birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Qualifications

• Experience in retirement living, social housing, hospitality, or health care sectors.
• Outgoing and friendly personality, able to work under pressure.
• Computer literate, experienced with Microsoft Office applications.

Responsibilities

• Organise activities and coordinate development.
• Oversee property maintenance and manage contractors.
• Liaise with customers, suppliers, and ensure health and safety checks.

Skills

Customer Service

Administration

Microsoft Office

Communication

Sensitivity

Job description

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• Salary: £22,000 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

About the role

Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as a Lodge Manager. This varied role allows you to make a positive difference daily in the lives of our Home Owners. As a ‘friendly neighbour’, you’ll organise activities, coordinate the development, manage contractors, complete health and safety checks, and more!

Reporting to the Area Manager, you’ll oversee property maintenance and deliver first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with customers, contractors, suppliers, and internal Churchill colleagues.

This role is vital to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About you

Your passion for excellent customer service is essential. With a focus on providing a happy and fulfilling lifestyle for Owners, you’ll have an outgoing and friendly personality, love working with people, and demonstrate sensitivity, diplomacy, and good judgment. You should be able to remain calm under pressure, work independently, and use your initiative.

You should be an accomplished administrator and computer literate, experienced with Microsoft Office applications, including Outlook, to support event organisation and site maintenance.

This position is suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager enjoys working ‘front of house’ and providing first-class customer service alongside excellent administrative skills.

About us

We are Churchill Estates Management, a progressive managing agent overseeing privately owned leasehold Retirement Living accommodations.

We manage over 200 developments nationwide, overseeing more than 8,000 apartments and serving over 10,000 retired people with property services and customer care.

We are growing rapidly with ambitious future plans. Join us and be part of a professional, award-winning, customer-focused team.

Our company values: TORCH — Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immense rewards from your work

We are seeking the best people to join our team and embrace our values. If you want to be part of our success story, apply today.

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