Lodge Manager

Churchill Estates Management; Gillingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company in retirement living is seeking a Lodge Manager to coordinate activities and provide exceptional service to residents. The role involves managing property maintenance, ensuring safety, and fostering a community atmosphere. Ideal candidates will have a background in customer service and administration, with a passion for helping others.

Benefits

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Qualifications

• Experience in retirement living, social housing, or hospitality.
• Strong administrative skills and customer service focus.

Responsibilities

• Manage property maintenance and deliver first-class service.
• Liaise with customers and suppliers, organize activities.

Skills

Customer Service

Administration

Microsoft Office

Job description

Salary: £23,500 per annum, plus excellent benefits

Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

Location: Charmans Lodge & Mews, Southwater, West Sussex, RH13 9JF

About The Role

Churchill Estates Management is recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners, and providing a hassle-free retirement living lifestyle.

Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. As the trusted, on-site 'go-to' person and a friendly neighbour, you will liaise with customers and suppliers, manage contractors, schedule maintenance, conduct health and safety checks, organize activities and events for Owners, and more.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About You

This position is suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys front-of-house roles and is committed to providing excellent customer service combined with strong administrative skills.

Your passion for customer service is essential. You should have an outgoing and friendly personality, with a love of people. You will need to act with sensitivity and diplomacy, while also demonstrating efficiency and assertiveness to ensure safety and security. The ability to remain calm under pressure and work independently using your own initiative is important.

To assist with organizing events and administering site maintenance, you should be an accomplished, computer-literate administrator with experience in Microsoft Office applications, including Excel and Outlook.

How You'll Be Rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Highly rewarding work

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 220 developments nationwide, managing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are growing rapidly with ambitious plans for the future.

Join our professional, award-winning, customer-focused team.

Our Company Values - TORCH:

Trust, Openness, Respect, Communication, Honesty

We seek the best people who embody our values. If you want to be part of our success story, apply today.

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