Lodge Manager

TN United Kingdom; Ashford; On-site; GBP 24,000; Full time

Job summary

Join a progressive managing agent for retirement living as a Lodge Manager, where you will coordinate activities and provide outstanding service to residents. This role is perfect for someone with a passion for customer service and administration, ensuring a hassle-free lifestyle for our Home Owners. You'll enjoy a rewarding work environment, with a focus on trust and communication, while managing property maintenance and organizing events. If you thrive in a friendly, supportive atmosphere and want to make a positive impact, this opportunity is for you.

Benefits

Annual holiday entitlement of 24 days plus Bank Holidays

A day off on your birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Highly rewarding work

Qualifications

• Strong administrative skills and experience in customer service.
• Ability to manage safety and security with good judgment.

Responsibilities

• Coordinate development activities and provide excellent service to Owners.
• Manage property maintenance and liaise with customers and suppliers.

Skills

Customer Service

Administration

Event Organization

Safety and Security Management

Education

Experience in Retirement Living

Experience in Hospitality

Experience in Health & Social Care

Tools

Microsoft Office (Excel, Outlook)

Job description

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• Salary: £23,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

Caxton Lodge is a stunning new collection of 51 retirement living apartments, set in a beautiful area of Tenterden, with amenities close by.

About the role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners, and providing a hassle-free retirement living lifestyle.

Reporting to the Area Manager, you’ll manage property maintenance and deliver first-class service to Owners. You will be the trusted, on-site contact and a friendly neighbour for Owners. Your responsibilities include liaising with customers and suppliers, managing contractors, scheduling maintenance, conducting health and safety checks, organizing activities and events for Owners, and more.

This role is crucial to the success of the Lodge, the enjoyment of Owners, and is highly rewarding.

About you

This position is ideal for candidates with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys front-of-house work and excels in providing excellent customer service and administration.

You should have a passion for customer service, an outgoing and friendly personality, and the ability to act with sensitivity and diplomacy. You must also be efficient and assertive in managing safety and security, with good judgment and composure under pressure. While social contact with residents is high, you should be comfortable working independently and using your initiative.

You will need strong administrative skills, be computer literate, and experienced in using Microsoft Office applications, including Excel and Outlook, to support event organization and site maintenance.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 220 developments across the country, managing more than 9,000 apartments and serving over 11,000 retired people. We are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team.

Our company values: TORCH — Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Highly rewarding work

We are looking for the best people to join our team and embrace our values. If you want to be part of our success story, apply today.

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