Lodge Manager

TN United Kingdom; Rainham; On-site; GBP 24,000; Full time

Job summary

Join a progressive managing agent as a Lodge Manager, where your passion for customer service will shine. This role involves overseeing a stunning retirement development, ensuring residents enjoy a fulfilling lifestyle. You'll coordinate activities, manage contractors, and maintain property standards, all while being the friendly face that residents trust. With a commitment to excellence and a supportive team, this position offers a rewarding career in a growing company that values Trust, Openness, Respect, Communication, and Honesty. If you thrive in a dynamic environment and want to make a difference, this is the opportunity for you.

Benefits

24 days annual holiday + Bank Holidays

Day off on your birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Qualifications

• Experience in retirement living or social housing is preferred.
• Strong customer service skills and ability to work independently.

Responsibilities

• Manage property maintenance and provide excellent service to Owners.
• Organize activities and coordinate development operations.

Skills

Customer Service

Administration

Event Organization

Microsoft Office

Tools

Microsoft Outlook

Job description

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• Salary: £23,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location: Bond Lodge, nr Gillingham, Kent, ME8 7JE

Bond Lodge is a stunning collection of 55 one and two bedroom retirement apartments located in the heart of Rainham, near Gillingham.

About the role

Churchill Estates Management offers an exciting opportunity for someone passionate about working with people, with a background in administration and customer service, to join our retirement development as a Lodge Manager. This role involves organizing activities, coordinating the development, managing contractors, completing health and safety checks, and more, making a positive difference in residents' lives.

Reporting to the Area Manager, you will manage property maintenance and provide excellent service to Owners. You will be the on-site point of contact, liaising with customers, contractors, suppliers, and Churchill colleagues.

This role is crucial to the success of the Lodge and the satisfaction of Owners, offering a rewarding experience.

About you

You should have a passion for excellent customer service, with an outgoing and friendly personality. You must handle situations with sensitivity and diplomacy, be assertive when needed, and be able to work calmly under pressure. While social contact with residents is high, you should be comfortable working independently and using your initiative.

To assist with event organization and site maintenance, you should be an experienced administrator, computer literate, and familiar with Microsoft Office applications, including Outlook.

This role suits individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves front-of-house work and is committed to providing outstanding customer service and administration.

About us

We are Churchill Estates Management, a progressive managing agent overseeing privately owned leasehold Retirement Living accommodations. We manage over 200 developments nationwide, overseeing more than 8,000 apartments and serving over 10,000 retired residents. We are growing rapidly and have ambitious plans for the future.

Join our professional, award-winning, customer-focused team and be part of our success story.

Our company values: TORCH - Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

We seek the best people to join us and embody our values. If you want to be part of our success, apply today.

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