Lodge Manager

Churchill Estates Management; Bristol; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a dedicated Lodge Manager to enhance the retirement living experience for its residents. This role involves managing property maintenance, ensuring safety, and providing exceptional customer service. You'll be the friendly face on-site, coordinating events and liaising with residents and suppliers. If you have a passion for helping others and a background in administration or hospitality, this is a rewarding opportunity to make a positive impact in the community. Join a forward-thinking team that values trust, openness, and respect in a fulfilling work environment.

Benefits

24 days annual leave + Bank Holidays

Birthday off

Life Assurance

Eye Care reimbursement

Professional development opportunities

Ongoing training

Colleague introduction reward scheme

Qualifications

• Experience in administration and customer service is essential.
• Strong organizational skills for event planning and maintenance.

Responsibilities

• Manage property maintenance and provide excellent customer service.
• Coordinate activities and events for residents.

Skills

Customer Service

Administration

Event Coordination

Health and Safety Compliance

Education

Experience in Retirement Living

Background in Hospitality

Experience in Social Housing

Tools

Microsoft Office (Excel, Outlook)

Job description

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• Salary: £23,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

• Salary: £23,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location: New Pooles Lodge, Fishponds, Bristol BS16 4FB
  
  

About The Role

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About You

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

How You'll Be Rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work
  
  

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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