Lodge Manager

TN United Kingdom; Bridport; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Lodge Manager to enhance the retirement living experience for its residents. This role is perfect for someone who thrives in a customer-centric environment and enjoys coordinating activities and managing property maintenance. The Lodge Manager will be the friendly face on-site, ensuring that the needs of the Home Owners are met with care and professionalism. With a commitment to excellence, you will play a vital role in creating a welcoming community for residents while enjoying a rewarding career with ample opportunities for professional growth.

Benefits

Annual holiday entitlement of 24 days plus Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Qualifications

• Experience in retirement living, social housing, or hospitality is preferred.
• Strong administrative skills and customer service orientation are essential.

Responsibilities

• Manage property maintenance and deliver first-class service to Owners.
• Organize activities and events for Owners, ensuring a positive living experience.

Skills

Customer Service

Administration

Event Organization

Health & Safety Management

Microsoft Office (Excel, Outlook)

Job description

About the role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role involves co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners, and providing a hassle-free, retirement living lifestyle.

Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. This autonomous role makes you the trusted, on-site contact and a 'friendly neighbour' for Owners. You will liaise with customers and suppliers, manage contractors, schedule maintenance, conduct health and safety checks, organise activities and events for Owners, and more.

This role is crucial to the success of the Lodge, the enjoyment of Owners, and is highly rewarding.

About you

This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working ‘front of house’ and is committed to providing excellent customer service alongside strong administrative skills.

Your passion for customer service is essential. You should have an outgoing, friendly personality, a love of people, and the ability to act with sensitivity and diplomacy. You must also be efficient, assertive, and capable of managing safety and security, demonstrating good judgment and composure under pressure. While engaging socially with residents, you should also be comfortable working independently and using your initiative.

To organise events and administer site maintenance effectively, you need to be an accomplished administrator, computer literate, with experience in Microsoft Office applications, including Excel and Outlook.

About us

We are Churchill Estates Management, a progressive managing agent overseeing privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are rapidly growing with ambitious plans for the future. Join us to be part of a professional, award-winning, customer-focused team.

Our Company Values: TORCH — Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Highly rewarding work

We are seeking the best people to join our team and embody our values. If you want to be part of our success story, apply today.

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