Lodge Manager

TN United Kingdom; Bournemouth; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a progressive managing agent in the retirement living sector as a Lodge Manager. This role is perfect for those who thrive on customer service and possess strong administrative skills. You will be the friendly face on-site, ensuring a hassle-free living experience for residents while managing property maintenance and organizing events. With a focus on community and care, this position offers a rewarding opportunity to make a positive difference in the lives of retired individuals. If you are passionate about providing excellent service and want to be part of a growing team, apply today!

Benefits

24 Days Annual Holiday

Birthday Off

Life Assurance

Eye Care Reimbursement

Professional Development

Ongoing Training

Qualifications

• Experience in retirement living or customer service is essential.
• Strong administrative skills and computer literacy required.

Responsibilities

• Manage property maintenance and deliver excellent service to Owners.
• Coordinate activities and events for residents.

Skills

Customer Service

Administration

Event Organization

Health and Safety Management

Education

Experience in Retirement Living

Experience in Hospitality

Experience in Health & Social Care

Tools

Microsoft Office (Excel, Outlook)

Job description

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• Salary: £24,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location: Wellington Court, Bournemouth BH2 5QU

About the role

Churchill Estates Management is recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development activities, making a positive difference to the lives of our Home Owners, and providing a hassle-free retirement living experience.

Reporting to the Area Manager, you’ll manage property maintenance and deliver first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site and a friendly neighbor for Owners. Your duties include liaising with customers and suppliers, managing contractors, scheduling maintenance, conducting health and safety checks, organizing activities and events for Owners, and more.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering rewarding experiences.

About you

This position is suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys working front of house and providing excellent customer service, complemented by strong administrative skills.

Your passion for customer service is essential. You should have an outgoing personality, be friendly, and capable of acting with sensitivity and diplomacy. You must also be efficient, assertive, and able to manage safety and security with good judgment and composure under pressure. While engaging socially with residents, you should also be comfortable working independently and using your initiative.

To effectively organize events and maintain the site, you need to be an accomplished administrator, computer literate, with experience in Microsoft Office applications, including Excel and Outlook.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 220 developments nationwide, managing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are rapidly growing with ambitious plans for the future.

Join our professional, award-winning, customer-focused team and be part of our success story.

Our Company Values: TORCH — Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Rewarding work

We are looking for the best people to join us and embody our values. If you want to be part of our success story, apply today.

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