Lodge Manager

TN United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an exceptional Lodge Manager for a rewarding role in retirement living. This position involves managing property maintenance, ensuring safety, and providing outstanding customer service to enhance the lives of Home Owners. The ideal candidate will have a passion for working with people and experience in sectors like hospitality or health care. Join a progressive team that values trust, openness, and communication, and enjoy a fulfilling career that makes a positive impact on the community.

Benefits

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Highly rewarding work

Qualifications

• Experience in retirement living or social housing is essential.
• Strong administrative skills and customer service orientation.

Responsibilities

• Manage property maintenance and deliver first-class service to Owners.
• Coordinate activities and events for Home Owners.

Skills

Customer Service

Administration

Safety Management

Microsoft Office (Excel, Outlook)

Interpersonal Skills

Education

Experience in Retirement Living

Background in Hospitality

Health & Social Care Experience

Job description

About the role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating development activities, making a positive difference to the lives of our Home Owners, and providing a hassle-free retirement living experience.

Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. As the on-site trusted 'go-to' person and a 'friendly neighbour', you will liaise with customers and suppliers, manage contractors, schedule maintenance, conduct health and safety checks, organize activities and events, and more. This role is pivotal to the success of the Lodge and the enjoyment of Owners, offering a rewarding experience.

About you

This role is suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working ‘front of house’, providing excellent customer service, and possesses strong administrative skills.

You should have a passion for customer service, an outgoing personality, and the ability to act with sensitivity and diplomacy. You must be efficient, assertive, and capable of managing safety and security, remaining calm under pressure. Independence and initiative are essential, as well as proficiency with Microsoft Office applications, including Excel and Outlook.

About us

We are Churchill Estates Management, a progressive managing agent overseeing over 220 developments nationwide, managing more than 9,000 apartments and serving over 11,000 retired people. We are growing rapidly with ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team.

Our values

TORCH: Trust, Openness, Respect, Communication, Honesty

What we offer

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Highly rewarding work

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