Location Manager

Anchor Hanover Group; Lowestoft; On-site; GBP 53,000 - 65,000; Part time

Benefits offered by this job

Mental health support

Buy & Sell holiday

Pension up to 10%

Life Insurance 3× salary

Health & Dental plans

Employee discounts

Job summary

Anchor Hanover Group in Lowestoft is seeking a part-time Housing Location Manager to oversee properties and support older residents in living independently within cheerful, well-managed communities.

You will manage lettings, rent accounts, repairs, and safety checks, building trusted relationships with residents through proactive listening and clear communication. A resilient, organised mindset and passion for helping older people are essential.

Qualifications

• Experience in housing management or related people-focused role.
• Ability to communicate clearly and listen actively to residents.
• Comfort with managing repairs, compliance, and safety checks.

Responsibilities

• Manage properties and support residents to live independently and in well-run communities.
• Let properties, manage rent accounts and address anti-social behaviour with fairness.
• Ensure repairs and maintenance are carried out promptly and to high standards.

Skills

People management

Organisation

Communication

Problem solving

Customer service

Job description

HousingLocationManager
Location:Hanover Close, Lowestoft
Contract:17.5 hours per week | Permanent
Salary:£29,870 pro rata

A career as a Housing Location Manager-sometimes known as a Scheme Manager or Estate Manager-is all about helping older people enjoy independence,securityand a sense of belonging within a community.

The role:

• Manage properties and support residents to live independently, ensuring smooth day-to-day operations across our communities.
• Let properties, manage rent accounts and address issues such as anti‑social behaviour with fairness.
• Ensure repairs and maintenance are completed promptly and to high standards, taking ownership of follow-up and communication.
• Build trusted relationships with residents through proactive listening, clear communication andquickresolutions.
• Completecompliance,healthandsafety checks,andrisk assessments, collaborating with internal teams and external agencies to ensure residents receivesupport.

Who we’re looking for

Whether you’ve previously worked as a Housing Location Manager, or in another people-focused role, we welcome transferable skills from a range of sectors. Ultimately, we want to see people with:

• A resilient,problem-solvingmindset with the confidence to take ownership
• Strong organisational skills, with the ability to manage varied responsibilities and communicate clearly with residents.
• A genuine passion for supporting older people to live fulfilling, independent lives.

Your Wellbeing, Your Future, Your Career

• 24/7 mental health, counselling and wellbeing support
• Buy& Selladditional holiday + flexible access to earned pay (Stream)
• Strong pension plan with up to 10% employer contributions
• FreeLifeAssurance(3×your annualsalary) and optional Health Cash & Dental Plans
• Everyday savings across supermarkets, leisure, family and lifestyle retailers

Anchor –A GreatPlaceToWork

Anchor is England’s largest not-for-profit provider of care and housing for older people.We offer homes across more than 1,500 locations nationwide, managing 54,000 properties for people aged 55 and above.

Our ambition is simple: to help people enjoy a home they love in later life.

Becausewe’renot-for-profit, every pound we make is reinvested in our residents, ourcolleaguesand our homes-supporting high-quality care, fair pay, ongoingdevelopmentandgreat placesto live.

Inclusion iscentral to everything we do.Our active networks for disability, LGBTQ+, race/ethnicity, unpaid carers, and allyship help shape our organisation and challenge barriers. We proudly adhere to external standards like Gold Standard Inclusive Employer, Menopause Friendly and Stonewall Diversity Champion.