Location Manager

Anchor; Broxbourne; On-site; GBP 27,000 - 33,000; Full time

Job summary

Anchor is England’s largest not-for-profit provider of care and housing for older people. As Housing Location Manager, you’ll oversee properties at Queen Elizabeth Court Turnford, help residents live independently and manage lettings, rent accounts and maintenance.

You’ll build trusted relationships with residents through listening and clear communication, ensure safety and compliance checks, and coordinate with internal teams and external agencies to deliver high-quality support.

Qualifications

• A resilient, problem-solving mindset with the confidence to take ownership
• Strong organisational skills, with the ability to manage varied responsibilities and communicate clearly with residents.
• A genuine passion for supporting older people to live fulfilling, independent lives.

Responsibilities

• Manage properties and support residents to live independently, ensuring smooth day-to-day operations across our communities.
• Let properties, manage rent accounts and address issues such as anti‑social behaviour with fairness.
• Ensure repairs and maintenance are completed promptly and to high standards, taking ownership of follow-up and communication.
• Build trusted relationships with residents through proactive listening, clear communication and quick resolutions.
• Complete compliance, health and safety checks, and risk assessments, collaborating with internal teams and external agencies to ensure residents receive support.

Job description

Housing Location Manager

Location: Queen Elizabeth Court Turnford

Contract: 36 hours per week | Permanent

Salary: £29,870 per annum

A career as a Housing Location Manager - sometimes known as a Scheme Manager or Estate Manager - is all about helping older people enjoy independence, security and a sense of belonging within a community.

The role:

• Manage properties and support residents to live independently, ensuring smooth day-to-day operations across our communities.
• Let properties, manage rent accounts and address issues such as anti‑social behaviour with fairness.
• Ensure repairs and maintenance are completed promptly and to high standards, taking ownership of follow-up and communication.
• Build trusted relationships with residents through proactive listening, clear communication and quick resolutions.
• Complete compliance, health and safety checks, and risk assessments, collaborating with internal teams and external agencies to ensure residents receive support.

Who we’re looking for

Whether you’ve previously worked as a Housing Location Manager, or in another people-focused role, we welcome transferable skills from a range of sectors. Ultimately, we want to see people with:

• A resilient, problem-solving mindset with the confidence to take ownership
• Strong organisational skills, with the ability to manage varied responsibilities and communicate clearly with residents.
• A genuine passion for supporting older people to live fulfilling, independent lives.

Your Wellbeing, Your Future, Your Career

• 24/7 mental health, counselling and wellbeing support
• Buy & Sell additional holiday + flexible access to earned pay (Stream)
• Strong pension plan with up to 10% employer contributions
• Free Life Assurance (3× your annual salary) and optional Health Cash & Dental Plans
• Everyday savings across supermarkets, leisure, family and lifestyle retailers

Anchor – A Great Place To Work

Anchor is England’s largest not-for-profit provider of care and housing for older people. We offer homes across more than 1,500 locations nationwide, managing 54,000 properties for people aged 55 and above.

Our ambition is simple: to help people enjoy a home they love in later life.

Because we’re not-for-profit, every pound we make is reinvested in our residents, our colleagues and our homes - supporting high-quality care, fair pay, ongoing development and great places to live.

Inclusion is central to everything we do. Our active networks for disability, LGBTQ+, race/ethnicity, unpaid carers, and allyship help shape our organisation and challenge barriers. We proudly adhere to external standards like Gold Standard Inclusive Employer, Menopause Friendly and Stonewall Diversity Champion.