Location Manager

Anchor Hanover Group; Sunderland; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Mental health support

Flexible earned pay (Stream)

Pension plan with employer contrib.

Life Assurance (3× annual salary)

Health & dental plans

Everyday savings across retailers

Job summary

Anchor Hanover Group is seeking a Housing Location Manager at Gillwood Court, Sunderland. The role focuses on helping older residents live independently within a supportive community, ensuring smooth day-to-day operations and fair handling of tenancy matters.

You will lead property letting, rent account management and timely repairs while building strong relationships through effective communication and proactive problem-solving. A commitment to safety and compliance underpins everyday duties.

Qualifications

• Excellent communication with residents and colleagues.
• Strong organisational abilities across multiple properties.
• Empathy and problem-solving in complex housing settings.

Responsibilities

• Manage properties and support residents to live independently.
• Let properties, manage rent accounts and address anti-social issues fairly.
• Ensure repairs and maintenance are completed promptly and to high standards.
• Build trusted relationships with residents through proactive listening and clear communication.
• Complete compliance, health and safety checks, and risk assessments with internal and external partners.

Skills

Strong communication

Organisational skills

People-focused

Job description

HousingLocationManager
Location:Gillwood Court, Sunderland
Contract:36 hours per week | Permanent
Salary:£29,870 per annum

A career as a Housing Location Manager-sometimes known as a Scheme Manager or Estate Manager-is all about helping older people enjoy independence,securityand a sense of belonging within a community.

The role:

• Manage properties and support residents to live independently, ensuring smooth day-to-day operations across our communities.
• Let properties, manage rent accounts and address issues such as anti‑social behaviour with fairness.
• Ensure repairs and maintenance are completed promptly and to high standards, taking ownership of follow-up and communication.
• Build trusted relationships with residents through proactive listening, clear communication andquickresolutions.
• Completecompliance,healthandsafety checks,andrisk assessments, collaborating with internal teams and external agencies to ensure residents receivesupport.

Who we’re looking for

Whether you’ve previously worked as a Housing Location Manager, or in another people-focused role, we welcome transferable skills from a range of sectors. Ultimately, we want to see people with:

• A resilient,problem-solvingmindset with the confidence to take ownership
• Strong organisational skills, with the ability to manage varied responsibilities and communicate clearly with residents.
• A genuine passion for supporting older people to live fulfilling, independent lives.

Your Wellbeing, Your Future, Your Career

• 24/7 mental health, counselling and wellbeing support
• Buy& Selladditional holiday + flexible access to earned pay (Stream)
• Strong pension plan with up to 10% employer contributions
• FreeLifeAssurance(3×your annualsalary) and optional Health Cash & Dental Plans
• Everyday savings across supermarkets, leisure, family and lifestyle retailers

Anchor –A GreatPlaceToWork

Anchor is England’s largest not-for-profit provider of care and housing for older people.We offer homes across more than 1,500 locations nationwide, managing 54,000 properties for people aged 55 and above.

Our ambition is simple: to help people enjoy a home they love in later life.

Becausewe’renot-for-profit, every pound we make is reinvested in our residents, ourcolleaguesand our homes-supporting high-quality care, fair pay, ongoingdevelopmentandgreat placesto live.

Inclusion iscentral to everything we do.Our active networks for disability, LGBTQ+, race/ethnicity, unpaid carers, and allyship help shape our organisation and challenge barriers. We proudly adhere to external standards like Gold Standard Inclusive Employer, Menopause Friendly and Stonewall Diversity Champion.