Location Lead (Scotland)

Airparks Services Ltd; Glasgow; On-site; GBP 50,000 - 62,000; Full time

Benefits offered by this job

Profit Share Bonus

Pension scheme

Gym Discounts

Private Dental Insurance

Private Medical Insurance

Volunteering Scheme

Life assurance

Sabbatical

Job summary

Airparks Services Ltd in Glasgow is seeking a Location Lead to run our Scotland sites, delivering exceptional customer service while safeguarding safety and financial performance. You will lead multi-site teams, own the P&L, and set the vision in line with Airparks values.

This hands-on role requires driving continuous improvement, budgeting, risk assessments, and strong stakeholder engagement with suppliers, councils and police. Some travel between Airparks sites is expected, including weekends.

Qualifications

• Full UK driving licence
• Substantial experience running an operational function and leading a team
• Experience managing budgets and financial performance, including P&L
• Experience managing health and safety, logistics and operational compliance
• Experience leading cultural development and translating objectives into practical plans

Responsibilities

• Lead the day-to-day operation of the site, keeping it fully operational 24/7 and delivering agreed performance, customer satisfaction and value-added sales targets
• Own the site budget and P&L, monitor performance and reporting, manage costs, grow revenue and take timely action when results need to improve
• Champion the customer experience, act as a customer ambassador and take ownership of service issues through to resolution
• Lead, coach and develop managers and teams, supporting wellbeing, engagement and performance while building clear communication, ownership and Pride and Care
• Set the health and safety standard on site, complete risk assessments and audits, and maintain compliance with health and safety, driver and vehicle requirements
• Drive total quality management and continuous improvement, maintaining ISO 9001 standards
• Identify commercial opportunities, deliver action plans and projects, and work closely with other Airparks sites and teams across the business
• Build effective relationships with suppliers, contractors, competitors and the local community, including local councils and police

Skills

People management

Leadership

Budget management

P&L ownership

Health and safety

Communication

Team development

Stakeholder management

Contractor relations

PCV driver's licence

Job description

Salary: £49,915 - £62,394 D.O.E. + Benefits + Profit Share BonusBased at our new Glasgow site, with regular travel between Airparks sites

Salary: £49,915 - £62,394 D.O.E. + Benefits + Profit Share BonusBased at our new Glasgow site, with regular travel between Airparks sites

About

We are looking for a Location Lead to take ownership of the successful running of our Airparks sites in Scotland. Alongside our established Aberdeen operation, you will be front and centre of our new location at Glasgow Airport helping to create and lead our teams and managers, delivering an excellent customer experience, and taking responsibility for the site's financial performance, safety and operational standards. You'll shape a clear vision for the Scotland sites in line with Airparks' values of Great Service, Ownership, Team, Innovation and Trust. By building a culture of pride, care and continuous improvement, you'll help our people deliver a reliable, high-quality service while supporting the wider success of Airparks.

The Role

By joining our team you'll:

• Lead the day-to-day operation of the site, keeping it fully operational 24/7 and delivering agreed performance, customer satisfaction and value-added sales targets
• Own the site budget and P&L, monitor performance and reporting, manage costs, grow revenue and take timely action when results need to improve
• Champion the customer experience, act as a customer ambassador and take ownership of service issues through to resolution
• Lead, coach and develop managers and teams, supporting wellbeing, engagement and performance while building clear communication, ownership and Pride and Care
• Set the health and safety standard on site, complete risk assessments and audits, and maintain compliance with health and safety, driver and vehicle requirements
• Drive total quality management and continuous improvement, maintaining ISO 9001 standards
• Identify commercial opportunities, deliver action plans and projects, and work closely with other Airparks sites and teams across the business
• Build effective relationships with suppliers, contractors, competitors and the local community, including local councils and police, and contribute to Airparks' strategic direction

This is a hands-on leadership role with scope to strengthen your experience in multi-team operations, financial management, customer service and continuous improvement. Out-of-hours and weekend working may be required. Travel to other Airparks locations is part of the role.

What You Can Bring To Our Team

• A full UK driving licence
• Substantial experience running an operational function and leading a team, including people management and development
• Experience managing budgets and financial performance, including P&L
• Experience managing health and safety, logistics and operational compliance
• Experience leading cultural development and translating objectives into practical plans

You’ll also bring

• A credible, practical leadership style: you set a strong example, delegate well and are ready to roll up your sleeves
• Commercial awareness, sound judgement, strong organisation and a focus on continual improvement
• The ability to engage, coach and inspire people, build trust, communicate clearly and work collaboratively across sites
• A positive, optimistic approach and a commitment to legal and regulatory compliance and to the Airparks values
• Desirable: PCV driver's licence; management or health and safety qualification; TQM knowledge or experience; car park, transport or logistical management experience

How We Hire For This Role

We know your time is precious, so we keep our recruitment process as quick and easy as possible.

If we believe you might be a match, our recruitment team will be in touch to explain the next steps, which will include an interview process and an operational assessment.

Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process,

Benefits

Why choose Airparks?

We are Airparks. We're leading the way in changing the shape of airport parking by providing a service that customers can trust. As part of the Holiday Extras Group we want to ‘Remake Holidaymaking' and help our customers to have ‘Less Hassle and More Holiday'.

We invest in our people and in your role as Location Lead, you will have the opportunity to develop your skills and take on additional vocational training as well as business management development.

As a cornerstone of our outstanding team you will receive a competitive salary and you'll feel supported and rewarded every day. Your benefits include:

• 20 days annual leave (+BH's), extra holidays through length of service and Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
• Access to Gym Discounts, Private Dental Insurance and individual Private Medical Insurance
• Enjoy a Profit Share Bonus and a pension scheme with Aviva
• Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
• Income protection, Critical illness cover and Life assurance