Localization Program Manager

OpenTable; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

OpenTable is looking for a Localisation Program Manager in London to lead localization projects for a global audience. The role involves managing workflows, ensuring quality standards, and collaborating with cross-functional teams. Candidates should have strong project management skills and substantial localization experience. This position offers the chance to build a quality native experience while playing an integral role in a leading tech company.

Benefits

Income protection and life assurance

Employee Assistance Program

Pension plan contributions

Discounted gym membership

Work from anywhere for up to 20 days per year

Company-paid therapy sessions

Company-wide week off a year

Paid parental leave

Generous paid vacation

Access to thousands of on-demand e-learnings

Qualifications

• Minimum 4 years of localization project management experience.
• Experience with localization and internationalization.
• Strong analytical skills and attention to detail.

Responsibilities

• Lead projects and workflows for high-quality localization.
• Coordinate quality checks on delivered translations.
• Analyze current problems in workflows and provide recommendations.

Skills

Project Management

Analytical Skills

Problem Solving

Communication

Attention to Detail

Tools

CAT Tools

JIRA

Job description

Location: London (Hybrid 2 days per week in office)

With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role:

The Localisation Team is a multicultural and complementary team of Localisation Program Managers passionate about building a quality native experience for users all over the world.You will be responsible for handling a variety of localisation projects and optimizing processes to ensure a balance of end quality, speed of delivery, cost and partner happiness. This role reports to the Technical Program Manager - Principal.Localisation Program Managers at OpenTable own project handling, delivery, workflow and quality optimization for a specific business area, working in close collaboration with the relevant teams across the business.An analytical mind, effective communication, outstanding project management and problem solving skills as well as an in-depth knowledge of localisation and internationalization are important to this role.

Main responsibilities

• Lead projects and workflows end-to-end to deliver high quality localisation for a variety of business functions and content streams
• Ensure localization requests are delivered on time and to quality standards
• Facilitate kickoff and debrief meetings if vital for larger projects
• Coordinate quality checks on delivered translations
• Supervise tools and workflows, report issues and drive improvements based on user feedback
• Identify and build tickets for localization issues, follow up on reported issues
• Coordinate LQA and support other quality-focused initiatives
• Respond to translators’ questions about specific projects
• Support the launch of new features or locales
• Update documentation on localization processes and ensure information is always complete and up to date
• Analyse current problems in workflows and tools, provide recommendations and implement scalable solutions
  
  

Please apply if:

• Minimum 4 years of localization project management experience
• Experience in localization and internationalization, client-side
• Experience with CAT tools
• Proven knowledge of localization standard methodologies
• Excellent problem solving skills
• Excellent verbal and written communication in English
• Strong analytical skills and a phenomenal attention to detail
• Knowledge of multiple languages
• A high sense of ownership
• A growth mindset and an appetite for knowledge
  
  

Preferred skills

• Experience with LQA
• Experience with Machine Translation and post editing as part of localization workflows
• Experience with JIRA

Benefits and Perks

• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Focus on your career growth:
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Diversity, Equity, and Inclusion

At OpenTable, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation(s).

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KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, ‘KAYAK and OpenTable”, “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.

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