Locality Personal Assistant Community Dental Services

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS discounts

Salary sacrifice schemes (lease cars,

Vivup counselling service

Job summary

North Cumbria Integrated Care NHS Foundation Trust in Carlisle is seeking a Locality Personal Assistant to support the Community and Special Care Dental Service. The role focuses on secretarial and admin tasks for the Clinical Lead and wider team, including diary management, patient records and service coordination.

You will supervise reception staff, contribute to training, and help drive service improvements while ensuring timely delivery of patient services in a busy dental setting.

Qualifications

• GCSE English (minimum grade C) or equivalent.
• RSA 3 typewriting/word processing or NVQ3 business administration or equivalent.
• Business Administration NVQ Level 4.

Responsibilities

• Provide comprehensive secretarial and administrative support to the Clinical Lead, Dental Nurse Manager and wider clinical team.
• Manage diaries, appointments, meetings, correspondence and telephone enquiries.
• Coordinate patient administration, waiting lists, clinic schedules and theatre lists.
• Maintain accurate patient records, databases and performance reports.
• Act as a key point of contact for patients, staff, GPs and external organisations.
• Support the effective day-to-day running of the dental service, ensuring deadlines and priorities are met.
• Supervise, support and assist with the training and development of reception and administration staff.
• Contribute to service improvements, audits and the implementation of Trust policies and procedures.

Skills

Clear communication

Interpersonal skills

Analytical thinking

Initiative within team

Self-motivation

Organization and prioritization

Education

GCSE English (minimum grade C)

RSA 3 typewriting/word processing

Business Administration NVQ Level 4

Tools

Microsoft Office

PAS/ORMIS

Job description

North Cumbria Integrated Care NHS Foundation Trust

Locality Personal Assistant Community Dental Services

The closing date is 26 November 2026

Band 4 (37.5hr -Monday and Friday) Locality Personal Assistance - Community and Special Care Dental Service

An exciting opportunity has arisen for an organised, proactive and enthusiastic Locality Personal Assistant to join our Community and Special Care Dental Service, supporting the Carlisle and Eden locality.

You will provide high quality secretarial and administrative support to the Clinical Lead, Dental Nurse Manager and wider clinical team, helping to ensure the smooth and effective delivery of patient services.

The role includes coordinating diaries, meetings and clinical appointments, managing patient records and waiting lists, handling enquiries and supporting service performance. You will also take a lead role in supporting and supervising the reception and administration team, including staff development and training.

Main duties of the job

The main duties and responsibilities of this post are

Provide comprehensive secretarial and administrative support to the Clinical Lead, Dental Nurse Manager and wider clinical team.

Manage diaries, appointments, meetings, correspondence and telephone enquiries.

Coordinate patient administration, waiting lists, clinic schedules and theatre lists.

Maintain accurate patient records, databases and performance reports.

Act as a key point of contact for patients, staff, GPs and external organisations.

Support the effective day to day running of the dental service, ensuring deadlines and priorities are met.

Supervise, support and assist with the training and development of reception and administration staff.

Contribute to service improvements, audits and the implementation of Trust policies and procedures.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

• oGCSE English language (minimum grade C) or equivalent.
• oRSA 3 typewriting / word processing, or NVQ3 business administration, or equivalent.
• oBusiness Administration NVQ Level 4

Experience

• oMedical secretarial duties.
• oMedical audio typing.
• oMedical word processing.
• oOperating word processing and computer packages.
• oNHS Experience
• oExperience in using EPR systems i.e. Dentally

Knowledge

• oDental / Medical terminology.
• oMicrosoft Office.
• oPAS/ORMIS.
• oUnderstanding of the requirements of the Data Protection Act, Freedom of Information Act, access to health records and defensible documentation, health and safety legislation, and their application in the workplace.
• oEquality issues.
• oData analysis experience

Skills and Aptitudes

• oEffective communication and interpersonal skills.
• oAble to analyse complex facts or situations.
• oAble to use initiative appropriately within team environment.
• oAble to work without supervision.
• oAbility to organise and prioritise workload to meet deadlines.

Personal circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£28,392 to £31,157 a yearPer Annum Pro Rata

Contract

Permanent

Working pattern

Full-time,Part-time,Flexible working,Compressed hours