Local Referral Clerk

South Yorkshire Police; Rotherham; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

Generous pension scheme

Flexible working

Hybrid working

Job summary

South Yorkshire Police is seeking a Local Referral Clerk in Rotherham to provide administrative and call-handling support to the Referral Unit and assist officers within District PVP. The role focuses on maintaining records, updating databases, and handling enquiries with discretion and accuracy.

The position requires the ability to type accurately, experience with confidential information, and proficiency with Microsoft Word.

Qualifications

• Experience with Microsoft Word and handling confidential information.
• Ability to type/input accurately.
• Strong administrative and call-handling skills.

Responsibilities

• Maintain and update records, systems, and inventories in the PVP Referral Unit.
• Create and update records on the SYP Child Protection Database.
• Process telephone calls to the Referral Unit and prioritise as appropriate.
• Liaise with internal departments, other Police Forces and Agencies.

Skills

Microsoft Word

Confidential information handling

Typing accuracy

Job description

Contract Type: Temporary for 12 months

Job Description

As a Local Referral Clerk, you will provide administrative and call handling support to the Referral Unit and support to officers within District PVP.

Role: Local Referral Clerk

Department: Rotherham

Location: Rotherham, South Yorkshire

Salary: £25,242 - £27,204

Hours: 37

Key Responsibilities

• Maintain and update records, systems, and inventories in the PVP Referral Unit.
• Create and update records on the SYP Child Protection Database.
• Record crimes requested by management.
• Process telephone calls to the Referral Unit and prioritise as appropriate.
• Research persons using CATS, LYNX, CONNECT, COMPACT, PNC, PND, SMART CONTACT and Internet systems as appropriate.
• Liaise with internal departments, other Police Forces and Agencies.
• Deal with internal/external enquiries.
• Support management in daily duties within the Local Referral Unit.

Skills And Experience

• Experience of using Microsoft Word packages
• Experience of working with confidential information
• Must be able to type/input accurately

What We Offer

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave.
• Flexible working arrangements including flexitime and hybrid working.
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice.
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme.
• Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Eligibility

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

South Yorkshire Police’s overarching aim is to deliver an excellent police service to support safer communities. The public’s assessment of our excellence is influenced by the level of trust and confidence in us, as an organisation and as individuals. In comparison to the general public, police officers and police staff are held to a higher standard of behaviour and accountability. In applying to join the police, applicants are accepting of these higher standards and understand the implications on their right to privacy.

South Yorkshire Police’s Key Values

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Smarter Ways Of Working

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been categorised as a Fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

Field: This applies to roles that do have a base, however, due to the nature of their duties is required to travel to other locations. Due to the nature of these roles, they cannot accommodate flexible working from home on a permanent basis.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

Contact Details

For further information about the role, please contact: PS Sarah John via [e-mail]

Closing Date

2 nd October 2026

Candidate Information

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on [e-mail]

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Internal Candidates

You must apply through the internal jobs board.

If you are a permanent member of staff, this would be classed as a secondment opportunity.

Further Information

This role is offered on a fixed-term basis in accordance with applicable employment legislation and South Yorkshire Police policy.

Fixed-term contracts are used where there is a genuine business need, such as project-based work, temporary cover or time-limited funding.The fixed term period is subject to change, linked to the posts requirements and may be subject to extension or early termination in line with appropriate notice period.

All fixed-term employees will receive equal treatment and access to opportunities in line with our commitment to fair and inclusive employment practices.

Where appropriate, fixed-term roles may be made permanent without the need for a further recruitment process.

View Our Recruitment Video

https://youtu.be/2dGn5qti7_c