Local Policing Resolution Centre Enquiry Officer

Warwickshire Police; Royal Leamington Spa; On-site; GBP 27,000 - 30,000; Full time

Job summary

Warwickshire Police in Leamington Spa is seeking a Local Policing Resolution Centre Enquiry Officer for a permanent full-time shift-based role. The position involves handling public enquiries, recording incidents and crime reports, and performing straightforward investigative actions for low-level non-deployable crimes at the LPRC. Shift work includes weekends and unsociable hours, with uniform.

Qualifications

• Proven ability to communicate both orally and in written form with a wide range of people.
• Proven ability to gather and collate information and create and maintain accurate records
• Ability to accurately input and maintain data
• Competent in the use of IT, including Microsoft packages

Responsibilities

• Deal with enquiries from members of the public face to face, by phone, email, video call, or other electronic platforms.
• Deal with members of the public and colleagues professionally, efficiently, and courteously according to the Code of Ethics.
• Provide advice, guidance and assistance at front counters; record crimes on Athena.
• Apply NSIR when recording incidents and HOCR when recording crime reports.
• Record and investigate non-deployable crime and manage related tasks (CCTV, statements, exhibits, victim updates, risk assessments).
• Accurately update, retrieve and interrogate Force IT systems.
• Provide comprehensive updates on investigations when required for further action by officers.
• Undertake other duties commensurate with the role and ensure compliance with Health and Safety policies.

Skills

Communication skills

Record keeping

Data entry

IT proficiency

Education

5 GCSEs including English Language A-C grade or equivalent

Tools

Microsoft Office

Job description

Local Policing Resolution Centre Enquiry Officer

Permanent

Full Time (shift work)

Leamington Spa

Grade C (£27,204.00 - £29,859.00) Weekend Working Allowance of 11.49%

The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards. To take initial contact from members of the public in person or by telephone / video conference and deal appropriately. To record incidents and crime reports on to Force systems, and to undertake straightforward investigative action for low level non-deployable crimes.

Main Responsibilities:

1. To deal with enquiries from members of the public face to face, by phone, e-mail, video call, or other electronic communication platforms.
2. To deal with members of the public and colleagues appropriately and in a professional, efficient, and courteous manner according to the Code of Ethics.
3. Provide advice, guidance and assistance to members of the public and other visitors attending the front counters, recording any crimes on Athena.
4. To apply the NSIR when recording incidents and Home Office Counting Rules (HOCR) when recording crime reports.
5. To record and investigate non-deployable crime, ensuring reasonable and proportionate investigative opportunities are taken. These may include:
   • Arrange recovery and review CCTV
   • Complete victim and witness statements over the telephone or video call
   • Manage any police exhibits appropriately
   • Complete all victim updates in line with victim’s code
   • Completion of relevant risk assessments
   • All other general office based enquiries that form part of an investigation
6. Accurately update, retrieve and interrogate all Force IT systems.
7. Where further evidential opportunities are identified which cannot be managed within the LPRC, or where a suspect is identified. Provide a comprehensive update on the crime report of all investigative enquiries made to date, to allow further investigation and/or arrest by Police officers.
8. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
9. All members of the workforce are to comply with all Health and Safety regulations in accordance with the Warwickshire Police Health and Safety Policy.

Special conditions:

Shift working including unsociable hours, weekends and public holidays.

Wearing of Uniform.

Person Specification:

Knowledge:

• 5 GCSE’s including English Language A-C grade or equivalent

Experience:

• Experience in working as part of a team in a customer service environment

Key Skills:

• Proven ability to communicate both orally and in written form with a wide range of people.
• Proven ability to gather and collate information and create and maintain accurate records
• Ability to accurately input and maintain data
• Competent in the use of IT, including Microsoft packages