Lobby Host (Casual)

Dominus; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Impact Day

Annual leave

Development opportunities

Staff events

Employee Assistance Program

Collaborative culture

Job summary

The Derby London City, Curio Collection by Hilton is seeking a Lobby Host at The Derby London City, Curio Collection by Hilton. You will be among the first and last faces guests meet, delivering a warm, personalised welcome and assisting with luggage while guiding them to rooms and local recommendations.

Reporting to the Head Concierge and collaborating with the Front Office, you’ll help ensure a seamless, high-standard guest journey throughout their stay in central London.

Qualifications

• Previous experience in a customer-facing role within hospitality, retail or a service environment is advantageous.
• A genuine passion for hospitality and creating memorable guest experiences.
• Friendly, professional and confident, with excellent communication and interpersonal skills.
• Good knowledge of London or an enthusiasm to learn about the local area and provide recommendations to guests.
• Flexible and adaptable, with a proactive attitude and willingness to support the wider Front Office team.
• Highly organised with strong attention to detail and a commitment to delivering exceptional service.

Responsibilities

• Welcome guests with a warm and professional approach, creating a memorable arrival and departure experience.
• Support the Head Concierge in the day-to-day operation of the Concierge function, ensuring exceptional service is delivered at every stage of the guest journey.
• Assist guests with luggage, room escorts and general enquiries throughout their stay.
• Provide recommendations on hotel facilities, local attractions, restaurants and transport to enhance the guest experience.
• Work closely with the Reception team to support Front Office operations during busy periods.
• Deliver guest luggage, amenities and other items promptly and accurately.
• Maintain a clean, organised and welcoming lobby and luggage storage area.
• Promote hotel facilities, services and room upgrades where appropriate to enhance guest satisfaction.
• Ensure compliance with hotel policies, brand standards, health & safety procedures and security requirements.

Skills

Customer-facing experience

Excellent communication

Interpersonal skills

London knowledge / local area

Job description

Join The Derby London City, Curio Collection by Hilton

The Derby London City, Curio Collection by Hilton joins an existing portfolio of award-winning hotels owned by Dominus and managed by Dominus Hospitality. Opened in April 2026 the hotel joined Hilton’s prestigious Curio Collection in the UK, a global set of remarkable upper upscale hotels handpicked for their unique character and personality - each one a part of the fabric of the city it calls home.

In the heart of London’s historic financial district, “The Derby” resonates with charm and sophistication. The name, inspired by the iconic bowler hat – affectionately known as a “Derby” – pays homage to the City’s storied banking heritage.

The Derby offers 234 contemporary bedrooms, including 13 suites with panoramic city views. Guests can enjoy modern British dining with a twist at Rycrofte’s Restaurant, Coffee House and Bar, with options for private dining. The hotel also features boardroom-style meeting spaces for 10–20 delegates, fully equipped with the latest technology, all in the heart of London’s Square Mile.

What we offer

• Impact Day, paid day to support your charity of choice
• Additional annual leave entitlement based on length of service
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• A collaborative team culture where people thrive together and a place where you can be your true authentic self

About The Role

As a Lobby Host, you will be one of the first and last people our guests meet, creating memorable first impressions and delivering exceptional service throughout their stay. Supporting the Head Concierge and working closely with the Front Office team, you will welcome guests on arrival, assist with luggage, escort guests to their rooms, and provide recommendations to help them make the most of their visit. You will play an important role in ensuring the smooth day-to-day operation of the Concierge function while delivering a warm, personalised and seamless guest experience.

Key Responsibilities

• Welcome guests with a warm and professional approach, creating a memorable arrival and departure experience.
• Support the Head Concierge in the day-to-day operation of the Concierge function, ensuring exceptional service is delivered at every stage of the guest journey.
• Assist guests with luggage, room escorts and general enquiries throughout their stay.
• Provide recommendations on hotel facilities, local attractions, restaurants and transport to enhance the guest experience.
• Work closely with the Reception team to support Front Office operations during busy periods.
• Deliver guest luggage, amenities and other items promptly and accurately.
• Maintain a clean, organised and welcoming lobby and luggage storage area.
• Promote hotel facilities, services and room upgrades where appropriate to enhance guest satisfaction.
• Ensure compliance with hotel policies, brand standards, health & safety procedures and security requirements.

About You

• Previous experience in a customer-facing role within hospitality, retail or a service environment is advantageous.
• A genuine passion for hospitality and creating memorable guest experiences.
• Friendly, professional and confident, with excellent communication and interpersonal skills.
• Good knowledge of London or an enthusiasm to learn about the local area and provide recommendations to guests.
• Flexible and adaptable, with a proactive attitude and willingness to support the wider Front Office team.
• Highly organised with strong attention to detail and a commitment to delivering exceptional service.
• We are committed to a diverse and inclusive workplace. We welcome applications from all parts of the community.
• Must have valid right to work in the UK, please note that the company does not currently hold a sponsorship licence, therefore sponsorship assistance is not available.