Lloyds Banking Group Customer Support - Witney

Lloyds Bank plc; West Oxfordshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension

Bonus

Private medical

Share schemes

Discounts

Holidays 22 days

Wellbeing

Parental leave

Annual pay review

Job summary

Lloyds Banking Group is recruiting for a Customer Support role based in Witney, working across our branches. You will provide face-to-face customer support, handle everyday banking tasks, and guide customers through important moments with reassurance and practical help.

You will promote digital services, help customers use online and mobile banking, and connect them with suitable products. The role offers development within the Group and a supportive team environment.

Qualifications

• Minimum 12 months customer service experience.
• A people person who cares about helping customers with their finances (no prior financial services experience required).
• Ability to quickly build relationships to deliver a fantastic customer experience.
• Commitment to delivering on promises and going above and beyond for customers.
• Genuine teammate who collaborates with colleagues to meet customer needs.

Responsibilities

• Start in a branch, providing face-to-face support to customers.
• Assist with everyday banking tasks while guiding customers through important moments with reassurance and practicality.
• Promote and support digital services; help customers use online and mobile banking independently.
• Identify opportunities to connect customers with the right products and services.
• As you grow, potential progression into other roles across the Group, including phone/online support.

Skills

Customer service

Empathy

Relationship building

Job description

End Date Friday 02 October 2026

Salary Range £26,200 - £26,200

We support flexible working – Flexible Working Options Flexibility in when hours are worked

Job Summary

A full-time branch-based opportunity working 35 hours per week

Job Details

JOB TITLE: Customer Support

LOCATION(S): Witney - Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £26,200 increasing to £26,950 after 6 months

What you'll be doing

You’ll start your journey in one of our branches, providing face-to-face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

• A minimum of 12 months customer service experience.
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience. The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Our ambition is to be the leading UK business for diversity, equity and inclusion

We're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top – pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Additional Information

We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day. We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We continue to maintain great care for your privacy, using data safely and securely with full transparency. Our information is handled solely by trusted local team members after you have agreed to release of information.