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Lloyds Banking Group; Witney; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous pension (up to 15%)

Annual bonus

Private medical (BUPA)

Discounted shopping

22 days holiday + bank holidays

Uniform provided

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group in Witney is seeking a Customer Support adviser to join our branches within a reasonable distance, providing face-to-face support and helping customers during important moments such as bereavement or fraud concerns. You will guide customers with empathy and integrity while delivering everyday banking tasks.

You will promote digital services and assist customers in using online and mobile banking, and you will connect customers with the right products and services, with

Qualifications

• Minimum of 12 months customer service experience.
• Be a people person who cares about helping customers with their finances.
• Ability to quickly build relationships to give customers a fantastic experience.
• Show empathy, care and integrity, and take time to resolve queries.

Responsibilities

• Start in a Lloyds Banking Group branch providing face-to-face customer support.
• Handle some everyday banking tasks.
• Support customers through important moments (bereavement, fraud, vulnerable customers).
• Promote and support digital services; help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.
• Grow with the role and progress into other Group roles.

Skills

Customer service

Empathy

Relationship building

Communication

Teamwork

Adaptability

Problem solving

Job description

Lloyds Banking Group Customer Support - Witney

- Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £26,200 increasing to £26,950 after 6 months

What you’\u2019ll be doing

You\u2019ll start your journey in one of our branches, providing face‑to‑face support to customers. While you\u2019ll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You\u2019ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You\u2019ll also recognise opportunities to connect customers with the right products and services.

We don\u2019t expect you to know everything about banking – we\u2019ll teach you. What matters is being calm under pressure, adaptable, and empathetic.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we\u2019re looking for

• A minimum of 12 months customer service experience.


• A people person - You\u2019ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)


• The ability to quickly build relationships to give customers a fantastic experience.


• The passion to put yourself in the customers\’ shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you\u2019re providing.


• The commitment to deliver on your promises and going above and beyond for your customer.


• A genuine teammate - collaborating closely with colleagues to ensure your customers\’ needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don\u2019t just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you\u2019ve built that foundation, we\u2019ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we\u2019re committed to creating an environment in which everyone can thrive, learn and develop.

We\u2019re disability confident. So, if you\u2019d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Private medical benefit with BUPA


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 22 days\’ holiday (increases over time), with bank holidays on top -

pro rated for part time roles

• A range of wellbeing initiatives and generous parental leave policies


• Salaries are reviewed annually on 1 April as part of our annual pay review


• We\u2019ll also provide you with a

full uniform

so you\u2019ll always feel prepared and won\u2019t need to think about what to wear for work each day.

We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.