Live-Trading IT Ops Analyst: Automation & Desktop Support

MAKO; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Flexible leave & hybrid working

Private health & dental insurance

Generous pension scheme

Gym access

Wellbeing support

Foundation volunteering

Job summary

MAKO is seeking an IT Operations Analyst to support a live trading floor and automate routine tasks. You will work with traders and IT teams, triaging issues and building PowerShell, Bash, and Python scripts to reduce toil.

The role requires 1–4 years of IT support, strong Windows and Unix/Linux skills, and experience with AD/Entra ID and Jira/Confluence/JSM. Based in London, this on-site role includes early shifts around market open and a comprehensive benefits package.

Qualifications

• 1-4 years of professional experience in IT support, IT operations, or desktop support.
• Strong automation mindset with scripting in PowerShell, Bash, or Python.
• Solid grounding in Windows and Unix/Linux environments, plus command-line fluency.
• Experience managing users in Active Directory and SaaS tools.
• Familiarity with IT ticketing/ITSM systems and incident handling.
• Beneficial: experience in financial services or hedge funds.

Responsibilities

• Act as the first point of contact for IT support on-site, remote, chat, and phone.
• Provide desktop support for Windows and Unix/Linux workstations and peripherals.
• Support multi-monitor trading desk setups and dealer boards; assist with desk moves.
• Provide first-line AV support for meetings and Teams; escalate complex issues.
• Cover early shifts to support market open as part of a team rota.
• Manage user accounts in Hybrid Active Directory (Entra ID), including MFA.
• Own onboarding/offboarding end-to-end: accounts, equipment, access, removal.
• Administrative tasks for Jira, Confluence, Teams, and Slack; maintain KB.
• Assist with software deployment, patching, and endpoint security.
• Ship automation early, document resolutions, and hand over to teams when needed.
• Develop runbooks, automate provisioning, and improve ticket workflows.
• Own and maintain automations; contribute to IT projects and office moves.
• Assist with heavy equipment moves and on-site lifting as required.

Skills

IT support

Windows 10/11

Unix/Linux

Scripting

Active Directory/Entra ID

SaaS tools

ITSM

Networking basics

Ticketing systems

Financial services experience

Tools

Jira

Confluence

JSM

Microsoft Teams

Slack

Hybrid AD/Entra ID

Job description

MAKO is seeking an IT Operations Analyst to support a live trading floor and automate routine tasks. You will work with traders and IT teams, triaging issues and building PowerShell, Bash, and Python scripts to reduce toil.

The role requires 1–4 years of IT support, strong Windows and Unix/Linux skills, and experience with AD/Entra ID and Jira/Confluence/JSM. Based in London, this on-site role includes early shifts around market open and a comprehensive benefits package.