Live Event Operator - 12-month Secondment/FTC

Sky Subscriber Services Ltd; Hounslow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension with up to 9% employer contrib

Private healthcare with mental health

Aviva Digital GP and dental insurance

Sky VIP rewards

Job summary

Sky Subscriber Services Ltd is seeking a role-oriented professional to oversee end-to-end content operations for Sky Live Events. You will manage reception, enrichment, finalisation and distribution of live content, ensuring systems run smoothly from planning to publishing and coordinating with international stakeholders.

The role focuses on monitoring, issue resolution, and maintaining optimal customer experience across all platforms, with a strong emphasis on collaboration and proactive

Qualifications

• Strong communication and stakeholder management across multiple groups.
• Experience in live broadcast or streaming environments and related workflows.
• Customer-focused prioritisation and risk-based decision making during incidents.
• Ability to resolve complex or ambiguous problems balancing ops, tech and customer needs.
• Track record delivering measurable operational improvements.

Responsibilities

• Schedule and configure end-to-end system components for live events.
• Monitor live content and all publishing systems; respond to issues or escalate as needed.
• Ensure correct graphics, titles and metadata; safeguard customer experience.
• Act as central point of contact for the platform and inform stakeholders of issues.
• Communicate events changes to international teams when delays or extensions occur.

Skills

Stakeholder management

Live broadcast operations

Content management

Incident response

Cross-functional collaboration

Tools

Broadcast platforms

Job description

Role/Team overview:

The purpose of this role is to oversee the end-to-end content operations process for the reception, enrichment,finalisationand distribution of live content to be published on the new Sky Live Events platform. This role provides support to the content operation and monitoring of all systems involved in the Live Event delivery process from planning to distribution.

You will have control of the end-to-end systems for the reception and finalisation of the live feeds and their distribution to the publishing points. It will be your responsibility to ensure that all aspects of the system are functioning as expected and totake action to resolveor elevatein the event ofan issue. This system delivers Live content internationally and communication of changes or alterations to events will be your responsibility ensuring that all platforms arein syncacross the group and that the customer receives the best possible experience.

What you’ll do:

• - Scheduling and Resource Planning:
• - Using the schedule of events, you will configure the components of the system from end – end. Checking and verifying that the metadata is correct for the events and managing any last-minute changes to the schedule
• - You will ensure that all monitoring systems are running and all parts of the event chain are ready for the event to start
• - Monitoring and Control:
• - Once the events are underway you willmonitorthe live event content and all systems related to the publishing of the event and be ready to react should any problems occur
• - You will intervene and provide a solution or elevate to a relevant team if necessary
• - Content Management:
• - Safeguarding the customer experience by ensuring that the content has the correct graphics/title etc and taking corrective action.
• - Communication Hub:
• - Asa central pointof contact for theplatform,you communicate with all stakeholders to inform them of any platform issues
• - Should an event be delayed or extended you will communicate with all international stakeholders so that action may be taken to extend or close an event

What you’ll bring:

• - Demonstrated communication, coaching, and stakeholder management skills ,evidencedby consistently influencing positive outcomes, coachingpeersor team members, and effectively managing relationships across multiple stakeholder groups.
• - Experience working within live broadcast operations and/or live streaming environments , with a good understanding of the workflows, systems and operational dependencies involved in delivering live content.
• - Strong customer-focusedprioritisationskills , demonstrated through examples of assessing competing operational demands, making risk-based decisions, andminimisingcustomer impact during incidents, outages, or service disruptions.
• - Ability to independently resolve complex or ambiguous problems , including situations where established processes, documentation, or precedents do not exist, while balancing operational, technical, and customer considerations.
• - Track recordof delivering measurable business or operational impact , such as improving service performance, increasing efficiency, reducing risk, enhancing customer outcomes, or driving process improvements.
• - Demonstrated ability to influence beyondownrole or immediate team , leading or contributing to initiatives that improve ways of working, raise operational standards, or deliver sustainable improvements adopted by others

Benefits and perks:

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• - Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• - Pension package with up to 9% employer contribution
• - Private healthcare with mental health support
• - Aviva Digital GP and dental insurance
• - Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• - Sharesave and Tech schemes
• - A range of Sky VIP rewards and experiences

How you’ll work:

You will be required to work from Monday to Sunday various shifts (depending on business objectives) for example: 7-day fortnight, Week 1 - Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with hour break

Your office base:

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.Plus, there’s free onsite parking available for cars, motorbikes and bicycles

Who we are:

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.