Live Event Operator - 12-month Secondment/FTC

Sky Retail Stores; Hounslow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free Sky TV / NOW

Pension with up to 9% employer contrib

Private healthcare

Dental insurance

Sky discounts

Sharesave

Sky VIP rewards

Job summary

Sky Retail Stores in Osterley, UK is seeking an experienced Content Operations Coordinator to oversee live content from reception to distribution on the Sky Live Events platform.

You will monitor systems, coordinate schedules, manage metadata, and ensure platform-wide synchronization for international live events, delivering optimal customer experience.

Qualifications

• Strong communication and stakeholder management skills demonstrated across multiple groups.
• Experience in live broadcast operations or live streaming workflows.
• Customer-focused prioritisation with risk-based decision making.
• Ability to resolve complex or ambiguous problems balancing technical and customer needs.

Responsibilities

• Oversee end-to-end content operations from reception to distribution for live events.
• Monitor live event content and publishing systems; react or escalate as needed.
• Manage event metadata, schedules, and last-minute changes to ensure readiness.
• Communicate platform issues to international stakeholders and coordinate actions.

Skills

Communication

Stakeholder management

Live broadcast operations

Problem solving

Tools

Monitoring systems

Job description

Role/Team overview: The purpose of this role is to oversee the end-to-end content operations process for the reception, enrichment, finalisation and distribution of live content to be published on the new Sky Live Events platform. This role provides support to the content operation and monitoring of all systems involved in the Live Event delivery process from planning to distribution. You will have control of the end-to-end systems for the reception and finalisation of the live feeds and their distribution to the publishing points. It will be your responsibility to ensure that all aspects of the system are functioning as expected and to take action to resolve or elevate in the event of an issue. This system delivers Live content internationally and communication of changes or alterations to events will be your responsibility ensuring that all platforms are in sync across the group and that the customer receives the best possible experience.

What you'll do:

• Scheduling and Resource Planning: Using the schedule of events, you will configure the components of the system from end - end. Checking and verifying that the metadata is correct for the events and managing any last-minute changes to the schedule You will ensure that all monitoring systems are running and all parts of the event chain are ready for the event to start
• Monitoring and Control: Once the events are underway you will monitor the live event content and all systems related to the publishing of the event and be ready to react should any problems occur You will intervene and provide a solution or elevate to a relevant team if necessary
• Content Management: Safeguarding the customer experience by ensuring that the content has the correct graphics/title etc and taking corrective action.
• Communication Hub: As a central point of contact for the platform, you communicate with all stakeholders to inform them of any platform issues Should an event be delayed or extended you will communicate with all international stakeholders so that action may be taken to extend or close an event

What you'll bring:

• Demonstrated communication, coaching, and stakeholder management skills , evidenced by consistently influencing positive outcomes, coaching peers or team members, and effectively managing relationships across multiple stakeholder groups.
• Experience working within live broadcast operations and/or live streaming environments , with a good understanding of the workflows, systems and operational dependencies involved in delivering live content.
• Strong customer-focused prioritisation skills , demonstrated through examples of assessing competing operational demands, making risk-based decisions, and minimising customer impact during incidents, outages, or service disruptions.
• Ability to independently resolve complex or ambiguous problems , including situations where established processes, documentation, or precedents do not exist, while balancing operational, technical, and customer considerations.
• Track record of delivering measurable business or operational impact , such as improving service performance, increasing efficiency, reducing risk, enhancing customer outcomes, or driving process improvements.
• Demonstrated ability to influence beyond own role or immediate team , leading or contributing to initiatives that improve ways of working, raise operational standards, or deliver sustainable improvements adopted by others

Benefits and perks:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you'll work:

You will be required to work from Monday to Sunday various shifts (depending on business objectives) for example: 7-day fortnight, Week 1 - Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with hour break

Your office base:

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles

Who we are:

We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better exper