Linen Porter/Room Attendant

Splendid Hospitality Group; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Grand, York is looking for a Linen Porter/Room Attendant to support housekeeping operations while ensuring memorable guest experiences. Ideal candidates have a passion for service, reliability, and a team-oriented mindset. In addition to a vibrant work environment, the role offers flexible hours and numerous employee benefits.

Benefits

Fully funded apprenticeship programs up to level 7

Supervisory and management training programs

Family discounts across our group

50% discount on cookery classes

Discounted local parking and bus travel

Mental health support

Qualifications

• Passion for supporting others and delivering excellent service.
• Positive, can-do attitude and friendly personality.
• Strong sense of teamwork and reliability.

Responsibilities

• Managing linen intake and distribution.
• Handling daily deliveries and documentation.

Skills

Teamwork

Customer Service

Reliability

Job description

Located within York’s city walls and with views of York Minster, the hotel holds an enviable position in the city and community. Once the headquarters of the North-eastern Railway Company, our building features original architecture and grandeur, making it a beautiful and inspiring place to work.

Job Description

Linen Porter/Room Attendant at The Grand, York

Fully flexible hours available, usual shift 08:30-17:00.

Our Linen Porters are essential behind-the-scenes heroes, ensuring smooth operations.

They support our housekeeping teams by providing fresh linens, towels, and supplies, helping create memorable guest experiences.

To succeed in this role, you should have:

• A passion for supporting others and delivering excellent service
• A positive, can-do attitude and friendly personality
• A strong sense of teamwork and reliability

If you take pride in organization, enjoy supporting a team, and love making a difference behind the scenes, we look forward to welcoming you onboard.

What We Offer

The Grand, York offers a range of benefits to support and engage our team, including:

• Fully funded apprenticeship programs up to level 7
• Supervisory and management training programs, Ignite and Inspire
• Family discounts across our group for accommodation, food, and drink
• 50% discount on cookery classes at our Grand Cookery School
• Monthly Grand Family shop for bulk purchases
• Discounted local parking and bus travel
• Guest experience for you and a guest during your probation period
• Monthly treats and an annual ‘Thank You’ week
• Recognition programs such as Grand Star of The Month and celebrations
• Company pension salary sacrifice scheme
• Cycle to Work scheme
• Participation in Grand Goes Green and related initiatives
• Fully funded ESOL classes
• Mental health support with onsite first aiders
• Employee Assistance Program
• Employee referral incentives
• No split shifts, with two days off together
• Complimentary meals on shift and refreshments

About Us

The Grand is York’s only five-star hotel, blending Victorian elegance with modern luxury. Recognized as ‘Hotel of the Year’ and listed in The Sunday Times top 100 ‘Best Places to Work 2023’, we offer 207 guest rooms, award-winning restaurants, a spa, event spaces, and a Cookery School.

Our vision is to be the UK’s most loved hotel, emphasizing results, excellence, and genuine care for our community, guests, and environment.

Role in our Family

Our team is the heart of The Grand. As a Linen Porter/Room Attendant, your key responsibilities include:

• Managing linen intake and distribution
• Handling daily deliveries and documentation

What Happens Next

If you believe this role matches your skills, apply now with your contact details and CV. We will review your application and, if successful, invite you to meet our team to learn more about you and our group. The Splendid Hospitality Group is an equal opportunities and disability confident employer, committed to diversity and inclusion.