Housekeeper

Thwaites; Windermere, York and North Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Housekeeper to join their team at a stunning lakeside property. This rewarding role involves ensuring exceptional housekeeping standards and guest service in a beautifully refurbished hotel. The ideal candidate will have a keen eye for detail and a passion for hospitality, contributing to a welcoming environment for guests. With a commitment to excellence, you will play a vital role in maintaining the hotel's prestigious five-star status. Join a supportive team with opportunities for career progression and enjoy a range of attractive perks.

Benefits

Competitive rate of pay

Staff transport

Wagestream access

28 days annual leave

Enhanced maternity and paternity pay

Health cash plan

Long service awards

Employee Assistance Programme

Discounted accommodation

Bespoke training programmes

Qualifications

• Experience in a high-quality Four or Five-Star hotel in a Housekeeping role.
• Strong communication skills and a proactive approach.

Responsibilities

• Servicing and presentation of guest bedrooms to five-star standards.
• Implementing and maintaining high levels of hygiene and health & safety.

Skills

Housekeeping Standards

Customer Service

Attention to Detail

Teamwork

Communication Skills

Job description

We are looking for an experienced Housekeeper, reporting to the Head Housekeeper, to deliver an exceptional experience with respect of all aspects of housekeeping and customer service standards to the guests that visit our beautiful property located on stunning Lake Windermere. As Housekeeper you will be responsible for ensuring that the Hotel is cleaned to the highest pristine standard.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

Your day to day;

• The servicing and presentation of guest bedrooms and public areas to a five star standard
• Completing turn down service when required
• Working in a neat and tidy manner
• Ensuring that any maintenance problems, stock shortages and defects are notified to the Head Housekeeper
• Ensuring that the laundry room is tidy and well stocked
• Assisting with the sorting of linen and linen porter responsibilities
• Reporting and recording any items of lost property
• Implementing and maintaining high levels of hygiene, and health & safety in all areas

Who are we looking for?

As an experienced Housekeeper, you will take pride in the delivery of exceptional housekeeping standards and guest service. You will have good previous hands-on experience working in a high quality Four or Five-Star hotel in a Housekeeping role. You will have an excellent eye for detail and a genuine passion for providing warm hospitality, always striving to exceed guest expectations. You will have strong communication skills, a proactive approach and have the ability to work well in a team to represent the Company and the hotel in a loyal, professional, and knowledgeable manner.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Staff transport to support with pick up and drop off from local areas
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment